ZOkAya Design

United Kingdom
On Pinkoi since 2017
Listings
49
Items sold
163
Followers
239
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Last online
1 day ago
Response rate
67%
Response time
Within 1 day
Avg. Time to Ship
Over 7 days
Shop Announcements
03/23/2023
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  • Items49
  • Shop Story
  • Refund & Exchange Policy
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Two sisters, one is responsible for design and the other is responsible for tailoring, develop together a small business with the sewing machine from their loving mother.

💠Fabric craft
💠Unique design, 100% sophisticatedly handmade

Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
  • Customized products
  • Opened personal hygiene products
Refund process
  • Once the designer receives a request, they will contact the customer within 2 working days.
  • Once the designer approves the refund, please return the refund item(s) within 2 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
  • Once the designer receives the refund item(s), they will verify and complete the refund within 2 working days.
This shop does not provide exchanges
  • If you have any questions about the item or order, please contact the designer via Chats.