Don't know what to give as a gift? How about sending a gift card to let the other party choose what they like!

【Precautions】
※According to Article 14, Item 2 of the "Use of Uniform Invoices", Pinkoi does not need to issue invoices when cash gift certificates are issued. When consumers use them for shopping, the designer will issue invoices to consumers. ※
※According to the "Applicable Guidelines for Reasonable Exceptions to the Right to Terminate Communication Transactions" announced by the Executive Yuan, this product is a digital content that is not provided in a tangible medium or an online service that is completed once it is provided; after the serial number of the gift card is issued, returns and refunds cannot be processed . ※

Refunds & Exchanges

If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.

Refund requests should be made within 7 days after receiving the order.

Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.

Designers reserve the right to decline refund requests for the following product types:

Customized products
Opened personal hygiene products

Refund process

Once the designer receives a request, they will contact the customer within 3 working days.

Once the designer approves the refund, please return the refund item(s) within 4 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.

Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.

This shop does not provide exchanges

If you have any questions about the item or order, please contact the designer via Chats.