Pinkoi is an online marketplace for buying and selling independent design products. But we're more than a shopping site; we provide a community for talented independent designers worldwide.
We invite all creators and designers who share our vision to open a Pinkoi shop. Pinkoi is a potentially limitless platform: no more lugging your designs around in suitcases or setting up stalls in the rain! Establish your brand here. Anyone can become a working designer with Pinkoi.
Unlike other marketplaces, setting up a shop on Pinkoi and listing products are completely free. Nonetheless, to maintain Pinkoi's platforms, a small transaction fee is collected for every order. Pinkoi only collects a percentage when you sell something.
Pinkoi customers can pay online using credit/debit card, PayPal, Alipay, WeChat Pay, Tenpay, and LINE Pay. In addition, customers in Taiwan and Japan can use other payment methods (see below).
Depending on the payment method used by a customer for an order, Pinkoi collects different transaction fees. The transaction fee is a combination of a selling fee and payment processing fee:
When an item is sold, the payment first goes into Pinkoi's corporate account. Pinkoi calculates the sales revenue of shops (for a calendar month) on the 10th of the following month. Then on the 20th, Pinkoi transfers the sales revenue minus transaction fees (and 5% business tax on transaction fees) to shops. If the 20th is a weekend or public holiday, the revenue will be transferred on the next business day. Pinkoi provides sales statements for designers/sellers to review, download, and save.
Pinkoi only transfers a shop's sales revenue if the amount is at least NT$1,000 (after transaction fees). If the amount is lower than NT$1,000, Pinkoi will wait until the amount reaches NT$1,000 before making a transfer. This is because there is a NT$45 payment transfer fee per transfer. Therefore, the threshold prevents shops from being charged transfer fees on low revenues.
As Pinkoi is a curated marketplace, we examine all shop applications before giving out shop usernames and passwords. We accept applications to sell 3 types of products:
Click here to consult Allowed & Prohibited Items.
|Shop management||After receiving the shop username and password, designers/sellers set up their own shop: Upload shop banners, input shipping fees, upload product photos and descriptions, answer customer inquiries, and process orders.|
|Online support||Managed by sellers.|
|Agreement signing||When signing into their shop the first time, designers/sellers will see the Pinkoi Shop Agreement. Designers/sellers need to read and sign this Agreement before entering their shop.|
|Shipping||Sellers are responsible for shipping their products to customers.|
|Exposure||Pinkoi does not support paid advertisements. However, Pinkoi's teams handpick product listings for Pinkoi's home page, Facebook Page, and online campaigns according to a selected theme, providing free exposure. Pinkoi also has activities that designers/sellers would need to apply for (e.g., Pinkoi Zine articles, Pinkoi Market, etc.).|
Please consult Pinkoi fees above.
|Returns / exchanges||Designers/sellers should process these in accordance with Pinkoi's Returns Policy.|
|Sales Statement||Pinkoi provides at least 7 months of sales statements for designers/sellers to review, download, and save.|
|Receiving payments||Pinkoi will transfer monthly sales revenue to designers/sellers on the 20th of the following month (minus transaction fees and its sales tax). For example, the sales revenue of 1–31 May will be transferred on June 20th.|
Pinkoi strictly forbids under-the-table selling as well as listing violations of the Allowed & Prohibited Items policy. We have invested to make Pinkoi a presence in Asia and the world, so that more people can see great designs—like yours! Let's collaborate on a level of mutual respect for each other's professionalism and specialization.
If you have any suggestions or questions, we want to hear them. Let us improve and grow together!