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UltraCase

Hong Kong
On Pinkoi since 2015
Listings
69
Items sold
1,124
Followers
1,098
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ultracase
Contact designer
Last online
Over 1 week ago
Response rate
-
Response time
-
Avg. Time to Ship
4-7 days
  • Items69
  • Shop Story
  • Refund & Exchange Policy
Discounts
View all (1)
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New members can enjoy a discount of up to US$ 6.00 off shipping fees when they complete an order using the Pinkoi app within 7 days.

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Established in 2008, Ultra Case has been a leading brand in smart phone protective cases and accessories. Obsessive with function, fashion and design, we let every smart phone with Ultra Case be different. We have exploited a wide range of inspirations, bringing global customers new taste in customer cases. Thanks to our creativity, Ultra Case has been a highly successful story and is present in over 50 countries from 6 continents.

Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
  • Customized products
  • Opened personal hygiene products
Refund process
  • Once the designer receives a request, they will contact the customer within 3 working days.
  • Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
  • Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.
This shop provides exchanges
  • Exchange requests should be discussed with the designer via Chats within 7 days after the order arrives.
  • The designer will determine whether or not to provide an exchange based on the product type and existing stock. We recommend that you contact the designer via Chats before requesting an exchange.
  • Once the designer approves the exchange, please return the item(s) within 7 working days.
  • Once the designer receives and verifies the condition of the item(s), they will send the agreed upon exchange item(s) to you within 14 working days.