999 Sterling Silver National Charm Series - Monstera Leaf Pendant

《Material》 99.9% Sterling Silver 《Chain Add-on》 Chain Style A: Approximately 39.5 cm in length. Chain Style B: Available in two lengths, 41.5 cm and 61 cm. Chain Style C: Approximately 61 cm in length. Please allow for a margin of error of up to 3 cm due to manual measurement. 《Care Instructions》 Sterling silver naturally oxidizes and may darken when exposed to air; this is a normal occurrence. You can gently clean your jewelry with a soft-bristled toothbrush and a mild alkaline cleanser such as dish soap or toothpaste. Alternatively, consider purchasing our silver polishing solution for a simpler daily care routine. When not wearing your jewelry, store it in the complimentary gift box provided by our studio to minimize contact with air. In humid environments, sealing your silver pieces in a zip-top bag can further protect them from air exposure. 《Gift Options》 If you wish to send a gift but prefer not to handle shipping, we offer a complimentary card-making service. Simply send us a private message with your desired message, and we will personalize your gift. 《Connect With Us》 If you love our products, please like and follow our social media pages! Your support is the greatest motivation for our creations. FB: 沐籟工藝設計工作室 IG: m.oonl_light LINE: @252uwgwe 《Product Warranty》 ★As jewelry is a personalized and intimate item, we do not accept returns or exchanges except for new product defects, incorrect items shipped, or damage incurred during transit. ★For hygienic reasons, piercing jewelry such as earrings cannot be returned or exchanged. ★Warranty Period: Six months. ★Warranty Coverage: New product defects, detachment of bracelet or necklace connectors, and detachment of leather accessories or hardware. ★Upon receiving your product, please inspect it immediately for accuracy. If the product is incorrect or exhibits new defects due to shipping damage, please contact us within 7 days of arrival. We will assist you with the return or repair process (for custom orders). Please ship the original item back to us, along with its original packaging, within 5 days of our contact. Failure to do so within the timeframe will be considered an automatic forfeiture of your return or exchange rights. Please ensure the item remains in its original, unused condition. All original packaging, including the product box, accessories, inner and outer packaging, product cards or shipping slips, accompanying documents, and any gifts, must be returned together. Returns will not be accepted if any items are missing or if the product is damaged or incomplete. ★During the warranty period, we offer free repairs for broken or detached bracelet or necklace chains. ★If the product breaks, is damaged, or a part is lost due to external force or improper use, we will assess the situation to determine if repair is possible and will charge a reasonable fee for materials. ★For new product defects, the buyer is responsible for the return shipping costs, and we will cover the shipping costs for the repaired item. For all other repairs, the buyer will be responsible for both the outgoing and return shipping costs. ★Before sending items back for repair, please contact us to obtain a repair number. Otherwise, repair requests will not be processed. ★All items returned for repair must be placed in a sealed zip-top bag and securely packaged with protective materials such as bubble wrap before shipping. We are not responsible for any further damage that may occur during transit. ★Repair times typically range from 1 to 4 weeks, depending on the condition of the item and whether it needs to be sent back to the factory. If materials are out of stock or discontinued, especially for certain natural stones where identical or similar replacements may not be available, we may not be able to complete the repair if no alternative solution can be found. We appreciate your understanding. ★Items outside the warranty period or scope of coverage will be repaired on a quote basis. We reserve the right to refuse repair services.