TWINE

Flagship Brand
Taiwan
On Pinkoi since 2010
Listings
383
Items sold
24,647
Followers
20,476
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Last online
1 day ago
Response rate
86%
Response time
Within 1 day
Avg. Time to Ship
1-3 days
Shop Announcements
02/16/2024
繭裹子香氛館moriaroma
https://www.pinkoi.com/store/moriaroma
  • Items383
  • Shop Story
  • Refund & Exchange Policy
Discounts
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Enterprise/business philosophy and objectives of the founder
Guarantee Fair Trade
Benefit Corporation certified
TWINE supports and advocates the ideas of fair trade and environmentally-friendly design, provides a reasonable salary and safe working environment for producers, and values community building and social welfare. It provides consumers with the best quality and reasonable prices and, by doing so, advocates the idea of changing the world through ethical consumption.

History of development/business model

TWINE was established in 2010. A portion of the products it sells is designed by its team of designers using fair trade materials. Its other products are produced by various fair trade organisations in different countries, all of which are accredited by the World Fair Trade Organisation (WFTO). The majority of the makers of these products are disadvantaged people, and the non-profit/non-governmental organisations they work for are all members of the WFTO. Half of the revenue from its product sales goes back to local producers in Nepal, Kenya and Chile, providing them with a reasonable income and social welfare.

Creating social value/mitigating social problems

Currently, TWINE has nine branches. Along with 25 countries and 60 fair trade sustainable growth organisations, TWINE is the only member of the WFTOin Taiwan, as well as co-ordinator of Taiwan in Fashion Revolution.

In addition to the continued development of fair trade apparel, TWINE collaborates with Fashion Revolution’s international campaigns and transmits the latest news about green fashion to a Taiwanese audience. Apart fromcontinuing to hold regular social welfare events, participation in local community development became a part of its agenda in 2017 in an attempt to enhance the skills of producers and provide more resources and assistance to local communities.

Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
  • Customized products
  • Opened personal hygiene products
Refund process
  • Once the designer receives a request, they will contact the customer within 3 working days.
  • Once the designer approves the refund, please return the refund item(s) within 4 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
  • Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.
This shop provides exchanges
  • Exchange requests should be discussed with the designer via Chats within 7 days after the order arrives.
  • The designer will determine whether or not to provide an exchange based on the product type and existing stock. We recommend that you contact the designer via Chats before requesting an exchange.
  • Once the designer approves the exchange, please return the item(s) within 3 working days.
  • Once the designer receives and verifies the condition of the item(s), they will send the agreed upon exchange item(s) to you within 3 working days.