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Sanpuku - Renaissance of Taiwanese tea

Taiwan
On Pinkoi since 2016
Listings
24
Items sold
915
Followers
772
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山不枯 Sanpuku
Contact designer
Last online
3-7 days ago
Response rate
91%
Response time
Within 1 day
Avg. Time to Ship
1-3 days
  • Items24
  • Shop Story
  • Refund & Exchange Policy
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Inspired by an internship class few years ago, we set foot in the realm of tea. We own not an inherited tea farm, nor are any of us from a tea plantation family. But we aspire to support the Taiwanese tea farmers with pesticide-free methodology, in order to visualize the “Satoyama Spirit” that represents the harmony between human production and the environment. With further endeavors we established Senpuku in 2015 to present the nature-friendly Taiwanese tea.

To further refine the taste and stabilize the quality of our tea, we have researched the production of traditional Oolong. By the end of 2016 we not only have contracted cooperation with tea farmers, but also are joined by young tea masters. We have entered a new stage of tea production and organic tea plantation management.

Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
  • Customized products
  • Opened personal hygiene products
Refund process
  • Once the designer receives a request, they will contact the customer within 1 working days.
  • Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
  • Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.
This shop provides exchanges
  • Exchange requests should be discussed with the designer via Chats within 7 days after the order arrives.
  • The designer will determine whether or not to provide an exchange based on the product type and existing stock. We recommend that you contact the designer via Chats before requesting an exchange.
  • Once the designer approves the exchange, please return the item(s) within 3 working days.
  • Once the designer receives and verifies the condition of the item(s), they will send the agreed upon exchange item(s) to you within 3 working days.