MUZEN AUDIO INC was established in Pasadena, CA in 2018, and is committed to developing exquisite and fashionable retro audio products. The founder, Mr. Zeng Dejun, is a famous audio designer who has been focusing on the field of audio technology for more than 40 years. He has been obsessed with audio equipment since he was a child, and is known as the father of tube amplifiers in China. Since its establishment, Muzen has been constantly breaking through the boundaries with the concept of "beautiful, pleasant, humanized and entertaining", bringing surprises to the industry, and has won 8 CES Innovation Awards in the United States, 1 IF Product Design Award in Germany, 2 China Red Star Design Award and other authoritative awards.

Refunds & Exchanges

If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.

Refund requests should be made within 7 days after receiving the order.

Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.

Designers reserve the right to decline refund requests for the following product types:

Customized products
Opened personal hygiene products

Refund process

Once the designer receives a request, they will contact the customer within 3 working days.

Once the designer approves the refund, please return the refund item(s) within 4 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.

Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.

This shop does not provide exchanges

If you have any questions about the item or order, please contact the designer via Chats.