kiseki-gem

Japan

On Pinkoi since 2024

Listings

Followers

kiseki-gem

Contact designer

Last online

1-3 days ago

Response rate

Response time

Items12
Shop Story
Refund & Exchange Policy

Discounts

Search This Shop

Click on the search bar to search for listings in this shop!

No two stones are the same, even if they are the same type.
Stones have will.
If there is something that catches your eye, it may be because there is a will of either you or the stone at work.
At KISEKI, we arrange stones, each with their own unique character, in a charming way, and hope to help you find happiness.

Refunds & Exchanges

If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.

Refund requests should be made within 7 days after receiving the order.

Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.

Designers reserve the right to decline refund requests for the following product types:

Customized products
Opened personal hygiene products

Refund process

Once the designer receives a request, they will contact the customer within 3 working days.

Once the designer approves the refund, please return the refund item(s) within 3 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.

Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.

This shop does not provide exchanges

If you have any questions about the item or order, please contact the designer via Chats.