KeepCup(sole distributor)

Taiwan
On Pinkoi since 2016
Listings
39
Items sold
13,965
Followers
8,853
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Last online
1 day ago
Response rate
92%
Response time
Within 1 day
Avg. Time to Ship
1-3 days
  • Items39
  • Shop Story
  • Refund & Exchange Policy
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The shop story was translated by Google. It may not be accurate.
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KeepCup, a professional portable coffee cup that subverts the traditional concept, originated from a pair of siblings from Australia, Abigail and Jamie Froseth. I am worried every day when I see a large amount of no-rinse takeaway cup waste generated by takeaway coffee; not only are these no-rinse takeaway cups unable to be decomposed by the earth's environment on their own, but the trees and supplies must be cut down every year to make no-rinse takeaway cups. Paper quality is even more difficult to estimate. So the siblings started encouraging customers to bring their own to-go cups when taking out coffee. Since the capacity and materials of take-out cups are uneven, in order to solve this situation, the second sister and brother, who are professional baristas, thought about it and decided to create a professional barista that combines environmental protection and fashion concepts from the perspective and needs of professional baristas. The portable coffee cup, KeepCup was born!

Refunds & Exchanges
If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.
Refund requests should be made within 7 days after receiving the order.
Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.
Designers reserve the right to decline refund requests for the following product types:
  • Customized products
  • Opened personal hygiene products
Refund process
  • Once the designer receives a request, they will contact the customer within 3 working days.
  • Once the designer approves the refund, please return the refund item(s) within 4 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.
  • Once the designer receives the refund item(s), they will verify and complete the refund within 3 working days.
This shop provides exchanges
  • Exchange requests should be discussed with the designer via Chats within 7 days after the order arrives.
  • The designer will determine whether or not to provide an exchange based on the product type and existing stock. We recommend that you contact the designer via Chats before requesting an exchange.
  • Once the designer approves the exchange, please return the item(s) within 3 working days.
  • Once the designer receives and verifies the condition of the item(s), they will send the agreed upon exchange item(s) to you within 2 working days.