We are HAMOOI, a group of designers who love hamsters and small animals. We have industrial designers, architects, graphic designers, and audio-visual artists. We are a team that integrates various visions and viewpoints.

HAMOOI helps rat babies create unique cabins and living spaces, designs wonderful game spaces and toys, brings the distance between pet owners and rats closer, and accompanies them in their short but exciting "rat life".

If you have any questions about Rats and Rats, and want to share your experiences with Rats and Rats, please feel free to send us a private message!

*Planning and design of Xiaopet’s living space (Xiaopet is your roommate)
*Hamster toy (super cool)
*Daily necessities for hamsters (starting from small pets)
*Customized gifts for pets (let your pet become the focus)

Refunds & Exchanges

If you have any questions about the item, we recommend that you contact the designer before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.

Refund requests should be made within 7 days after receiving the order.

Designers reserve the right to decline a refund request if it is not made within the 7 day period after the order arrives at the customer or if it does not meet the terms outlined in the Pinkoi Return Policy. We recommend that you contact the designer before requesting a refund.

Designers reserve the right to decline refund requests for the following product types:

Customized products
Opened personal hygiene products

Refund process

Once the designer receives a request, they will contact the customer within 1 working days.

Once the designer approves the refund, please return the refund item(s) within 2 working days and send a message to the designer via Chats to notify them. Please also attach the name of the courier and the tracking number.

Once the designer receives the refund item(s), they will verify and complete the refund within 2 working days.

This shop does not provide exchanges

If you have any questions about the item or order, please contact the designer via Chats.