CHENSON is a brand that has been focusing on the research and development of quality bags for 40 years. In order to ensure that the products customers buy are of the same good quality every time, CHENSON insists on "original design", "exclusive edition" and "from manufacturing to sales", all completed by the brand itself!
In Taiwan, it is the No. 1 brand in the blog category.
Global sales cover more than ten countries including Brazil, Spain, the United States, Mexico, Hong Kong, Japan, and Taiwan!
Its registered trademarks include: CHENSON, 1818, X-SPORTS, BLUEBAG and many other fashion brands.

The first store was opened in the United States in 1980, and its products are available in physical stores in Brazil, Mexico, the United States, Australia, Hong Kong, Taiwan, Japan and other places! In 2005, a new design team was established for the Asian market, and the Asian limited series was also well received by customers in Taiwan, Hong Kong and Japan!
We provide office bags with the concept of "Working women style".
The brand positioning is based on the concept of creating affordable OL popular bags with excellent quality.


Questions that everyone wants to know are welcome to find answers here.

🔸Complete payment day + 1 working day = shipping day
🔸On the day the package is shipped, the logistics and tracking number of the shipment will be notified via MAIL for inquiry.
🔸If you are unable to order, please enter the store from the Pinkoi Taiwan Traditional Chinese website to order.
🔸The invoice will be sent with the goods. If you do not need an invoice, please indicate in the remarks field that you do not want an invoice. After the invoice is issued, it will not be sent out in the goods. No additional shipping will be allowed!

■Warranty scope of genuine leather products:
All genuine leather products are 100% handmade by masters, and the warranty only covers the performance of the product.
Perfectionists, please do not place an order!

■Examples that are not covered by the warranty:
There are bends and unevenness on the inside, protrusions/scars/uneven dyeing on the plain leather surface less than 0.3cm, and glue leakage less than 0.3cm, all of which are normal phenomena of genuine leather. This is also a normal phenomenon for handmade products.
If this is unacceptable, please do not place an order.
If you need to return or exchange the product under the above conditions, you will need to pay the return postage of $120!
Slight hardware scratches, leather creases, uneven oil edges, a few threads (can be cut by yourself),
Slight asymmetry, small stains or scratches within 0.5 square centimeters...etc.
According to the international inspection standard AQL, the above conditions are within the acceptable range and are not defects!

■Exchange:
Due to the large volume of orders, in order to allow everyone to receive the goods as quickly as possible, the entire store adopts a [return only, no exchange] model. [If fans need to exchange, please return the goods and then re-order]. In order to avoid temporarily running out of goods to exchange

■If the package is not collected after the due date, the bag will be returned.
The buyer needs to pay $60 for reshipping fee, and we will arrange for reshipment.

■If the overdue package is not collected, place an order again.
The buyer needs to pay $60 for reshipping fee, and we will arrange the shipment of the second order.

■Returns:
CHENSON provides members with a 7-day product hesitation period (the hesitation period includes holidays and starts from the day the product is delivered). During the 7-day hesitation period after receiving the product, if you have any doubts about the product, you will receive the complete product, invoice, and gifts. , and all accessories are completely packaged, complete the return process in three steps.
●Please wrap the [product + invoice] in the original packaging and go to the Pinkoi member order area to apply for a [refund application]. The editor will contact you via private message within 2 working days!
●Please use 7-11 store to return the product to the store. (You need to pay 60 yuan for shipping)
●For partial returns where the purchase amount does not meet the free shipping standard, the shipping fee of the original order will be charged.
●For consumers who return goods twice a year or return goods twice in a row, the store will no longer provide services. Please forgive me!
●The products we receive will be inspected within 1 working day. As long as the product is brand new and unused, we will
Pinkoi filed a refund request
●All refunds will be made in full, and you will need to bear the return shipping costs.
●To protect consumer rights, your original payment will be collected by Pinkoi, and refunds will also be refunded by Pinkoi. PNIKOI's refund time is about 7-10 working days.
●[If you have not received a refund, how to appeal] If you have not received a refund more than 10 working days, please file a complaint or inquire through the following webpage pinkoi.zendesk.com/hc/zh-tw/request...

■Genuine leather products: They are all made from a whole piece of leather. The leather will have wrinkles, spots, and lines produced by the leather itself. This is a normal natural phenomenon and is not a product defect. Genuine leather products have cow leather stains, small scars on the cow itself, and uneven conditions caused by coloring. Dots less than 0.5 cm, stains, and uneven leather dyeing are not defects! If you are concerned about scars, it is recommended to buy fake leather PU environmentally friendly leather products, and you will not have such a situation! Hand-made, logo stamping or hand-made parts cannot be compared with machine-made parts. It is normal if it is slightly skewed or unclear.

■100% of CHENSON’s products are shipped from [Taiwan]! CHENSON is manufactured in China. We have our own development and proofing department, and CHENSON's entrusted factories are all [factories specializing in manufacturing Japanese orders] with a 30-year cooperative relationship. Only such factories can meet CHENSON's product requirements.

■Non-Taobao goods
The product is 100% developed by CHENSON. Although the products on the market must have similar features, each product introduction of CHENSON will specifically introduce the uniqueness of CHENSON, allowing fans to immediately get the designer's intention in tailoring!

If you have any questions, please feel free to message the designer ♥