Garden Sprite Ear Flower│Retro Academia

https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a2839b5620e8.jpg.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a2839bfb4725.jpg.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a283a0684311.jpg.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a283a2427a22.jpg.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a283a3cf2345.jpg.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a283a57f3efe.jpg.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a283a7d71b7f.jpg.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_6a283a9da266a.jpg.webp 【 Return & Exchange Policy 】 To ensure the safety, hygiene, and quality of products for you and your beloved pet, please carefully review the following return and exchange information before making a purchase. I. Seven-Day Appreciation Period - In accordance with the Consumer Protection Act, you are entitled to a seven-day appreciation period (including weekends and holidays) starting from the date of delivery. - This period is for you to confirm if the product meets your needs and is not a trial period. - Returned items must be in new, unused condition, including complete packaging, tags, accessories, and any free gifts. II. Situations Where Returns & Exchanges Cannot Be Processed - Items showing signs of use, washing, or bearing pet hair, odors, or other indications of use. - Product damage caused by personal factors. - Incomplete packaging or missing accessories and free gifts. - Customized items or limited edition products explicitly stated as non-returnable. (As pet products are in direct contact with pets, for hygiene and safety reasons, returns or exchanges cannot be accepted once the packaging has been opened and the product has been used.) III. Defective or Incorrect Items - If you receive a defective product or an incorrect item, please contact customer service within 48 hours of delivery and provide photographic evidence. - Upon confirmation, we will promptly assist with an exchange or refund. IV. Return Process 1. Contact customer service to request a return. 2. Confirm return details. 3. Securely package and mail the item back. 4. Upon inspection and verification, a refund will be processed. 5. Refunds will be issued via the original payment method after the item has been confirmed.