mysig Part - Screw Set (1 Screw/1 Washer/1 Wall Plug)

⟢ mysig Cat Tree Series ⟣ Product Name: mysig Part - Screw Set Contents: 1 Screw / 1 Washer / 1 Wall Plug Origin: Designed and manufactured in Taiwan https://cdn2.groupbuyforms.tw/upload/images/v7/e6/ori/e6b4d6e5a0184d36897c8b333cb58a42.jpeg https://cdn4.groupbuyforms.tw/upload/images/v7/5a/ori/5a1d6568542840a7836044b36a800532.jpeg 【Frequently Asked Questions】 Q1. Are the suction cups for the cat tree stable and safe? mysig cat tree suction cups feature strong adhesion and form a complete seal with smooth surfaces. The tree can support up to 12kg. As long as it is installed correctly according to the instructions, there are no concerns about safety. Q2. The window gets direct sunlight and the temperature is high. Will the suction cups weaken or get damaged? Suction cups are consumable parts. Prolonged use or direct sunlight will affect their adhesion. We recommend checking the suction cups every 8-10 months to ensure safety. Replacements can be purchased separately on our official website. Additionally, we offer a 210-day warranty for the suction cups. If, during the warranty period, the suction cups have defects and cannot adhere properly under normal use, we will replace them with new ones free of charge. Q3. Can the suction cups be reinstalled or repositioned? Yes, they can. mysig suction cups are reusable. When installing, please keep the surface of the suction cup clean to maintain its suction power. Q4. My suction cups are not sticking well, what should I do? The smoothness and cleanliness of the surface where the suction cup is applied will affect its adhesion. When installing, please clean the glass first. Also, check if there is any dust on the surface of the suction cup. If the suction cup is dirty, rinse it lightly with clean water. After drying, it can be used. Additionally, when installing, you must push the air out from the center of the suction cup to ensure strong adhesion. 【Important Notes】 1. 210-Day Suction Cup Warranty - mysig provides a 210-day warranty for suction cups. If, during the warranty period, the suction cups have defects and cannot adhere properly under normal use, we will replace them with new ones free of charge. 2. 7-Day Appreciation Period, Not Trial Period. Before installation, we recommend comparing the cat tree with the installation location to ensure suitability. Suction cups are consumable items, and their adhesion is reduced once the protective film is removed. If you wish to return the product, a refurbishment fee of NT$40 per suction cup will be charged.