<Things you should know BEFORE buying> －Different soles and feet types will affect the comfort of shoes. <Note to Customers> － Every piece of leather has different grains, creases, and even scars or spots. This is a special feature of leather products. － Please allow for some variation in color as displayed on different devices and screens. Actual colors may vary. <How to Measure> －Before selecting a size, please consult the Size Chart we provided. －If you have questions regarding sizing, feel free to contact us via Pinkoi messages. <Shipping Details> －We will dispatch your order within 1–3 days if the product is in stock. －Please wait 3–10 days to receive your order, depending on your region/country. －For products out of stock, it will take approx. 20–30 days for us to make the shoes. (Trust us. It's worth the wait!) <Returns Policy> The quality and comfort of our shoes are our #1 priority. We accept all returns and exchanges under the following TERMS & CONDITIONS: －You must request to return or exchange the product before the required period (7 days counting from the day after the order arrives). －Before requesting for a refund, please first contact the shop and provide a reason. After we replied, please go to Refund Requests and fill in the form. －For returns or exchanges, products must be sent back to us in the original condition and packaging (including the product, inner and outer packaging, warranty card, and complimentary items, etc.). －Shoes must be returned in unworn/original condition. We suggest that you try on shoes on carpeted surfaces to avoid scratching the soles. －For further questions, please drop us a Pinkoi message. We will respond to your messages within 12 hours.