UNISEX- Ngorongoro BN01 Black

**How to measure the size?** 1. Get your paper, pen, and ruler ready, put your foot on the paper, and make a circle around your foot. https://live.staticflickr.com/65535/49231051642_b56478be2a.jpg 2. Mark the widest point on the left and right sides and the most convex point on the front and rear. https://live.staticflickr.com/65535/49241518862_0d80b78427.jpg 3. Take out the ruler and measure the foot length (CM) and foot width (CM). https://live.staticflickr.com/65535/49231051572_d423168386.jpg **Shipping Instructions** https://live.staticflickr.com/65535/49273043107_75e581ae43.jpg **Attention first-time buyers:** • Aesop shoes have a seven-day appreciation period. Please confirm the appearance, size and color of your product within seven days of receiving the product. Returns and exchanges will not be accepted for more than seven days. • Please try on shoes indoors. Returns and exchanges are not accepted in the following conditions: more than seven days of appreciation / obvious signs of use / sole wear / upper stains / odor. • If you have any doubts about the size you purchased, please go to the [How to choose a size] page for reference, or direct private message to customer service staff. • Product defects Before the goods are sent, they will be checked before they are shipped. If there is any human negligence, such as: degumming, off-line, etc., please take a picture of the situation and contact the customer service staff, and we will assist you to deal with the relevant problems as soon as possible. • Leather texture, wood blending Leather and wood are natural materials, it is inevitable that there are slight lines and bite marks from cattle and insects, which are all natural phenomena; and if there are blue stains on the heel of the wooden shoe, it is a chemical change of the wood and does not affect the structure of the wood, so you can rest assured dressed. https://live.staticflickr.com/65535/49276409856_e0b4a75cdd.jpg https://live.staticflickr.com/65535/49275945978_966a6ac71c.jpg https://live.staticflickr.com/65535/49276608107_758f52ece6.jpg https://live.staticflickr.com/65535/49275945933_23e9a218fd.jpg **Return and exchange problem description** • There is a need to return (exchange) goods: Within 7 days after receiving the goods, please inform the customer service staff first, and complete the "shoes, after-sales service instructions, and invoice envelope" together in the shoe box and send it back. Pay attention before sending! Please wrap the outer box in a plastic bag or a carton, do not paste it directly and send it back. After receiving the replacement product, it will be sent to you as soon as possible after confirmation by Aesop shoes. • Shipping Instructions: ﹥If you find any defects, please report the problem to Aesop shoes, confirm that it is the negligence of Aesop shoes, and we will bear the freight. ﹥If the product needs to be returned/exchanged due to issues such as size, personal factors, etc., both parties will jointly bear the cost of a trip. ﹥After receiving the replacement product, Aesop shoes will send you the replacement product as soon as possible after confirming that it is correct. ﹥If a second return or exchange is required, the return shipping fee shall be absorbed by the consumer. •Return (exchange) delivery method: Please return or exchange the item using the same shipping method as when you purchased it. (Hong Kong and Macau will use SF Express) Supermarket pick up: All items will be sent to 7-11 Kangping store (Attn: Huang Yaoxian) Home delivery: Please use the post office to send to the stamp address on the invoice (Tel: 0921771061) ※If it is not sent back according to the original shipping method, the extra shipping cost will be absorbed by the consumer.