W-loafer NP01 Black

**First-time buyers, please note:** • If you have any concerns about sizing, please refer to the "How to Choose Your Size" page or contact our customer service via private message. • Aesop shoes offers a seven-day appreciation period. Please ensure the product's appearance, size, and color are satisfactory within seven days of receipt. Returns or exchanges will not be accepted after this period. • Please try shoes on indoors. Returns or exchanges will not be accepted under the following conditions: beyond the seven-day appreciation period / visible signs of wear / worn soles / stained uppers / odors. **How to Measure Your Feet?** 1. Prepare paper, a pen, and a ruler. Place your foot on the paper and trace around its outline. https://live.staticflickr.com/65535/49231051642_b56478be2a.jpg 2. Mark the widest points on both sides and the furthest points at the front and back. https://live.staticflickr.com/65535/49241518862_0d80b78427.jpg 3. Use the ruler to measure your foot length (CM) and width (CM). https://live.staticflickr.com/65535/49231051572_d423168386.jpg • Product Defects All items are inspected before shipping. In the event of any oversight, such as delamination or loose stitching, please take photos of the issue and contact customer service. We will assist you in resolving the matter promptly. • Leather Grain and Wood Inclusions Leather and wood are natural materials, and slight variations in grain or minor insect marks on the leather are natural occurrences. Any blue discoloration on wooden heels is due to a chemical reaction in the wood and does not affect its structural integrity; you can wear them with confidence. https://live.staticflickr.com/65535/49276409856_e0b4a75cdd.jpg https://live.staticflickr.com/65535/49275945978_966a6ac71c.jpg https://live.staticflickr.com/65535/49276608107_758f52ece6.jpg https://live.staticflickr.com/65535/49275945933_23e9a218fd.jpg **Shipping Information** https://live.staticflickr.com/65535/49273043107_75e581ae43.jpg **Returns and Exchanges Policy** • For returns or exchanges: Within 7 days of receiving your order, please notify customer service. Kindly return the "shoes, after-sales service card, and invoice envelope" together in the shoe box. Before shipping! Please wrap the outer box in a plastic bag or a cardboard box. Do not tape directly onto the original packaging. Upon receipt of the exchanged item, Aesop shoes will confirm its condition and ship the replacement as soon as possible. • Shipping Fee Policy: > If a defect is found and confirmed to be our oversight, Aesop shoes will cover the shipping costs. > For returns or exchanges due to sizing or personal reasons, both parties will share the cost of one-way shipping. > Upon receipt of the exchanged item, Aesop shoes will confirm its condition and ship the replacement as soon as possible. > If a second return or exchange is required, the round-trip shipping costs will be borne by the customer. • Return/Exchange Shipping Method: Please use the same shipping method as when you originally purchased the item for returns or exchanges. (For Hong Kong and Macau, please use SF Express.) Convenience Store Pickup: Ship to 7-11 Kangping Store (Recipient: Huang Yao-Xian) Home Delivery: Please use postal service and ship to the address indicated on the invoice stamp (Contact Number: 0921-771-061) ※ If the item is not returned using the original shipping method, any additional shipping costs incurred will be borne by the consumer.