Custom Pet Portrait Square Cushion - Order with Your Photo, Custom Cushion, Throw Pillow

https://live.staticflickr.com/65535/54735026993_667c2e16e2.jpg __**Product Details**__ • Size: 45x45cm • Pillowcase: Polyester fabric, highly elastic, with a soft and cool touch • Double-sided high-definition printing, vibrant colors • Includes pillowcase and insert; pillowcase is removable for washing • Pillow Insert: High-resilience PP cotton • Artist will draw a half-body portrait of the pet (For a full-body pet portrait, an additional HK$80 per pet applies. You can add this here: https://hk.pinkoi.com/product/YTWiqUDh) https://live.staticflickr.com/65535/54734752161_8424c5fa60.jpg https://live.staticflickr.com/65535/54734888294_a876484f52.jpg https://live.staticflickr.com/65535/54735017795_c4df1efb37.jpg https://live.staticflickr.com/65535/54734651926_bc093bb167.jpg https://live.staticflickr.com/65535/54734651936_7afc63e611.jpg https://live.staticflickr.com/65535/54734872803_d9d2117e5e.jpg https://live.staticflickr.com/65535/54734651896_401c8ed053.jpg https://live.staticflickr.com/65535/54734651886_86120236af.jpg https://live.staticflickr.com/65535/54734888224_38ed60279d.jpg https://live.staticflickr.com/65535/54734651866_77f6fd2807.jpg https://live.staticflickr.com/65535/54733820647_bda180887e.jpg __**Q&A**__ **If I'm not satisfied with the pet portrait, can I request revisions?** Yes! All portraits are created digitally by our professional artists. After you place your order and provide photos, you can expect the artist to complete your pet's portrait within approximately 3-7 business days. We will send you a preview via Pinkoi messages. If you have any feedback, please let us know, and we will work diligently to perfect the portrait! We will not proceed with production until you confirm the portrait, ensuring you receive a product that matches your approval. During peak seasons or periods of high order volume, artists may require a little more time to complete the artwork. If you request a change of photo after placing your order, a HK$80 drawing fee per pet will be charged as the artist will need to redraw it. Once a portrait is confirmed, it will be sent directly for production, and no further modifications can be made to the artwork. **If I provide my own photo, can I feature multiple pet portraits on one product?** Yes. You can provide one photo containing all your pets, or separate photos for each pet. The artist will draw them all on the same product. The product price includes the portrait of one pet. An additional HK$80 drawing fee will be charged for each extra pet. Please contact us through the "Contact Designer" function on your Pinkoi order page for more details. **I'm not sure if the photo I'm providing is suitable.** Please don't worry; we can work with most photos taken with smartphones. If our artist feels the photo is not ideal, we will inform you. **Does the price of custom products include the illustration file?** The price of custom products includes the illustration service for one pet and the physical product, but it does not include the illustration file. We will send you a watermarked image when confirming the draft. Please rest assured, the watermark will not appear on the printed product. We currently do not offer the illustration files for sale. **Will you use the illustrations from my custom orders to create products for sale?** Please rest assured, we will not. All portraits are created digitally by our professional artists, and our company holds the copyright to the illustrations. We may have the opportunity to display these artworks as samples in public spaces or on social media. However, out of respect for every owner and their beloved pet, we absolutely will not use custom order illustrations to create products for sale. The animal graphics in our existing gallery are drawn based on photographs with commercial and resale licenses. **The product color looks slightly different on my screen. Is this normal?** Yes, this is normal! Product tones can vary depending on the environment and the display settings of different browsing devices. There may be color differences between the actual product and the draft shown on your screen. The perception of color depth is subjective and varies from person to person. Please confirm that you can accept potential color variations before placing your order. **Can I cancel my order or get a refund?** For custom orders, if you request a cancellation within two hours of providing your photos for drawing, a HK$80 drawing fee per pet will be charged. This is because upon order placement, we immediately send the uploaded pet photos to our artists, who may have already begun working on them. Please note that as our products are custom-made, we cannot offer refunds or returns once production has begun. **What should I do if the product arrives damaged?** If your item arrives damaged or with a manufacturing error, we will remake and reship it free of charge. Please contact us within 3 days of receiving your item, providing your order number and photos illustrating the issue. We will assist you as quickly as possible. The replacement guarantee does not apply in the following situations, and we are not responsible for these issues: - Damage caused by misuse, improper handling, or inadequate maintenance. - Personal preferences, differences from imagination, aesthetic judgments, change of mind, taste, etc. - Color differences, variations in color depth, etc., between website photos, illustration drafts, and the actual product due to the different resolutions of each computer screen. - Loose threads, marking dots, minor stains, etc. All product dimensions in our store are measured manually, and there may be slight errors due to different measurement methods. We appreciate your understanding.