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**Genuine leather is derived from animal skin, so every piece of leather is different. Each piece of faux leather is treated differently in the process of coloring, etc., to create the texture of genuine leather. Although we handle leather with care, scratches, wrinkles, dents, spots, etc. are normal and should not be considered faulty.**
**return**
Returns or exchanges are not accepted in the following cases:
1. Items that have been washed, used, or damaged by your own personal reasons
2. Exceed the deadline for return request (within 7 days after the customer receives the goods)
3. Certain specials and giveaways
**return the goods**
If the item has been damaged before being used or we have mailed an item that does not match the order, we will provide the following arrangements:
A full refund of the guest's paid merchandise and shipping to (his/her) payment facility account.
or
We will arrange to resend a new item for you to replace.
Refund the customer's payment for goods to (his/her) payment facility account.
**exchange**
We will only accept replacements of the same style (different size) once in stock.
The customer is responsible for the shipping cost of returning the goods
We will arrange to resend a new item for you to replace.
If the product is out of stock, we will refund the amount paid by the customer for the item.
