Pet Leash Charm - Modern Metropolis

https://bvshop-manage.bvshop.tw/upload/5716/product/5716_69c5c0b8a5b09.png.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_69c5c0cf3b6be.png.webp https://bvshop-manage.bvshop.tw/upload/5716/product/5716_69c5c0e538af2.png.webp 【 Return & Exchange Policy 】 To ensure the safety and hygienic quality for both you and your beloved pet, please carefully review the following return and exchange guidelines before making your purchase. I. Seven-Day Appreciation Period - In accordance with the Consumer Protection Act, you are entitled to a seven-day appreciation period (including weekends and holidays) starting from the date of delivery. - This period is for you to assess whether the product meets your needs and is not a trial period. - Returned items must be in new and unused condition, including complete packaging, tags, accessories, and any gift with purchase. II. Ineligible for Return or Exchange - Items that show signs of use, such as wear, washing, pet hair, or odors. - Damage caused by personal factors. - Incomplete packaging or missing accessories and gifts. - Customized items or specifically noted limited edition products. (As pet products are intimate items that come into direct contact, returns or exchanges after unsealing and use cannot be accepted to ensure hygiene and safety.) III. Defective or Incorrect Items - If you receive a defective or incorrect item, please contact customer service within 48 hours of delivery and provide photographic evidence. - Upon confirmation, we will promptly assist with an exchange or refund. IV. Return Process 1. Contact customer service to request a return. 2. Confirm return details. 3. Securely package and ship the item back. 4. A refund will be processed after inspection and confirmation. 5. Refunds will be issued via the original payment method once the item is verified.