Custom Pet Portrait 3D Cushion - Order with Your Photo | Hug Pillow

https://live.staticflickr.com/65535/54735026993_667c2e16e2.jpg __**Product Details**__ • Size: 40cm, 50cm, 60cm, 70cm (Size calculated by the longest side, +/- 5% tolerance) • Soft plush fabric • Double-sided printing • Cushion shape cut according to pet's design • The artist will draw the full body of the pet. However, if you provide a headshot or half-body photo, the artist will only draw the headshot or half-body. https://live.staticflickr.com/65535/54734888294_a876484f52.jpg https://live.staticflickr.com/65535/54735017795_c4df1efb37.jpg https://live.staticflickr.com/65535/54734651926_bc093bb167.jpg https://live.staticflickr.com/65535/54734651936_7afc63e611.jpg https://live.staticflickr.com/65535/54734872803_d9d2117e5e.jpg https://live.staticflickr.com/65535/54734651896_401c8ed053.jpg https://live.staticflickr.com/65535/54734651886_86120236af.jpg https://live.staticflickr.com/65535/54734888224_38ed60279d.jpg https://live.staticflickr.com/65535/54734651866_77f6fd2807.jpg https://live.staticflickr.com/65535/54733820647_bda180887e.jpg __**Q&A**__ **Can I request revisions if I'm not satisfied with the pet portrait?** Yes! All portraits are digitally illustrated by our professional artists. After placing an order and providing your photo, you can expect the artist to complete your pet's portrait within approximately 3-7 business days. We will send the draft via Pinkoi messages. If you have any feedback, please let us know, and we will work to perfect the portrait! We will not proceed with production until you confirm the portrait, so you can be assured that the product you receive is exactly what you approved. During peak seasons or when order volume is high, artists may require a little more time for illustration. If you request a change in the subject after placing an order, a fee of HK$80 per pet will be charged for the redrawing service. Once the portrait is confirmed, it will be sent directly for production, and no further modifications can be made. **If I'm customizing with my own photo, can I have multiple pet portraits on one product?** Yes. You can provide one photo with all your pets, or separate photos for each pet, and our artists will illustrate them all on the same product. The product price includes the illustration of one pet. An additional fee of HK$80 will be charged for each extra pet. You can contact us through the "Contact Designer" feature on your Pinkoi order page for more details. **I'm not sure if my photo is suitable. What should I do?** Please don't worry. We can work with most photos taken with smartphones. If our artists find that the photo is not ideal, we will inform you. **Does the custom product price include the illustration file?** The custom product price includes the illustration service for one pet and the physical product, but it does not include the illustration file. We will send a watermarked image when confirming the draft with you. Rest assured, the watermark will not appear on the printed product. We do not currently sell illustration files. **Will you use the illustrations from my custom orders for product sales?** Please rest assured, we will not. All portraits are digitally illustrated by our professional artists, and our company holds the copyright to the illustrations. We may display these illustrations as samples in public spaces or on social media. However, out of respect for every owner and their beloved pet, we will absolutely not use custom order illustrations to create products for sale. The animal designs in our existing gallery are drawn from photos with commercial and resale licenses. **The product color looks slightly different on my screen. Is this normal?** Yes, this is normal! Product colors may vary depending on the environment and the display settings of your browsing device. There may be color differences between the actual product and the draft displayed on your screen. The perception of color depth is subjective and varies from person to person. Please ensure you can accept potential color variations before placing an order. **Can I cancel my order or get a refund?** For custom orders, if you request a cancellation within two hours of providing your photo for illustration, a fee of HK$80 per pet will be charged. This is because upon order placement, we immediately send your uploaded pet photos to our artists, who may have already begun the illustration process. Please note that as our products are custom-made, we cannot offer refunds or returns once production has begun. **What should I do if the product arrives damaged?** If your order arrives damaged or with a manufacturing error, we will remake and reship it free of charge. Please contact us within 3 days of receiving your order, providing your order number and photos of the issue. We will assist you as soon as possible. Our replacement guarantee does not apply to the following situations, and we are not responsible for these issues: - Damage caused by misuse, improper handling, or inadequate maintenance. - Personal preferences, differences from imagination, aesthetic judgments, change of mind, taste preferences, etc. - Color differences, variations in color depth, etc., between website photos, illustration drafts, and the actual product due to different computer screen resolutions. - Loose threads, marking dots, minor stains, etc. All product dimensions in our store are measured manually, and there may be slight variations due to different measurement methods. We appreciate your understanding.