Custom Pet Portrait Fairy Tales Mirror Phone Case (MagSafe) iPhone Case

https://www.youtube.com/shorts/HPBYq0JIMtI __**Product Details**__ • Free name addition. Please note the name in your order comments. • Features MagSafe compatibility, allowing you to easily attach magnetic stands https://hk.pinkoi.com/product/pQYPgnJP and magnetic card holders https://hk.pinkoi.com/product/LEYnmrxs. • Suitable for various iPhone models. Please select your model from the dropdown list above. • The artist will draw a pet's headshot. For a full-body portrait, an additional HK$80 per pet applies. You can add this service here: https://hk.pinkoi.com/product/YTWiqUDh. https://live.staticflickr.com/65535/54734888294_a876484f52.jpg https://live.staticflickr.com/65535/54735017795_c4df1efb37.jpg https://live.staticflickr.com/65535/54734651926_bc093bb167.jpg https://live.staticflickr.com/65535/54734651936_7afc63e611.jpg https://live.staticflickr.com/65535/54734872803_d9d2117e5e.jpg https://live.staticflickr.com/65535/54734651896_401c8ed053.jpg https://live.staticflickr.com/65535/54734651886_86120236af.jpg https://live.staticflickr.com/65535/54734888224_38ed60279d.jpg https://live.staticflickr.com/65535/54734651866_77f6fd2807.jpg https://live.staticflickr.com/65535/54733820647_bda180887e.jpg __**Q&A**__ **Can I request revisions if I'm not satisfied with the pet portrait?** Yes! All portraits are digitally drawn by our professional artists. After you place your order and provide photos, you can expect the artist to complete your pet's portrait within approximately 3-7 business days. We will send you a preview via Pinkoi's messaging system. If you have any feedback, please let us know, and we will work to perfect the portrait! We will not proceed with production until you confirm the artwork, ensuring you receive a product that matches your approval. During peak seasons or periods of high order volume, artists may require a little more time for drawing. If you request a change of photo after placing your order, an HK$80 drawing fee per pet will be charged as the artist will need to redraw. Once a portrait is confirmed, it will be sent directly for production, and no further modifications can be made. **If I'm customizing with my own photo, can I display multiple pet portraits on one product?** Yes. You can provide one photo with all your pets, or separate photos for each pet. The artist will draw them all on the same product. The product price includes the portrait of one pet. An additional HK$80 drawing fee will be charged for each extra pet. You can contact us for more details through the "Contact Designer" function on your Pinkoi order page. **I'm not sure if the photo I provided is suitable.** Please don't worry. We can work with most photos taken with a smartphone. If our artist finds the photo to be less than ideal, we will inform you. **Does the custom product price include the illustration file?** The custom product price includes the service for one pet portrait and the physical product, but it does not include the illustration file. We will send a watermarked image when confirming the draft with you. Rest assured, the watermark will not appear on the printed product. We do not currently sell the drawing files. **Will you use my custom illustrations to create products for sale?** Please rest assured, we will not. All portraits are digitally drawn by our professional artists, and our company holds the copyright to the illustrations. We may have the opportunity to display these drawings as samples in public spaces or on social media. However, out of respect for every owner and their beloved pet, we absolutely will not use custom illustrations for product sales. The animal patterns in our existing gallery are drawn from reference photos with commercial and resale licenses. **The product color looks slightly different on my screen. Is this normal?** Yes, this is normal! Product colors may vary slightly depending on the environment and the display settings of your browsing device. There may be color differences between the actual product color and the draft displayed on your screen. The shade of the product color is a matter of personal perception and varies from person to person. Please ensure you can accept potential color variations before placing your order. **Can I cancel my order or get a refund?** For custom orders, if you request a cancellation within two hours of providing your photos for drawing, an HK$80 drawing fee per pet will be charged. This is because we send your uploaded pet photos directly to the artist upon order placement, and they may have already begun the drawing process. Please note that as our products are custom-made, we cannot offer refunds or returns once production has begun. **What should I do if the product arrives damaged?** If your item arrives damaged or with a production error, we will remake and resend it free of charge. Please contact us within 3 days of receiving your item, providing your order number and a photo illustrating the issue, and we will assist you as soon as possible. The replacement guarantee does not apply to the following situations, and we are not responsible for these issues: - Damage caused by misuse, improper handling, or inadequate maintenance. - Personal preferences, differences from imagination, aesthetic judgments, change of mind, and taste, etc. - Color differences, shades, etc., between website photos, illustration drafts, and actual products due to variations in computer screen resolutions. - Loose threads, marking dots, minor smudges, etc. All product dimensions in our store are measured manually, and there may be slight errors due to different measurement methods. We appreciate your understanding.