999 Sterling Silver Chinese Culture Series Pendant

《Material》 99.9% Sterling Silver 《Optional Silver Chain》 Chain Style A: Approximately 39.5 cm in length. Chain Style B: Available in two lengths, 41.5 cm and 61 cm. Chain Style C: Approximately 61 cm in length. Please allow for a margin of error of up to 3 cm due to manual measurement. 《Care Instructions》 Sterling silver naturally oxidizes and may darken when exposed to air; this is a normal occurrence. You can gently clean your jewelry using a soft-bristled toothbrush with alkaline cleaners such as dish soap or toothpaste. For a more effortless maintenance routine, consider adding our specialized silver polishing solution to your order. When not in wear, store your jewelry in the complimentary gift box provided by our studio to minimize contact with air. For enhanced protection, especially in humid environments, sealing your silver pieces in a resealable bag will further prevent direct air exposure. 《Gift Options》 Should you wish to send a gift but prefer to avoid the back-and-forth of shipping, we offer a complimentary card-making service. Simply send us a private message with your heartfelt words, and we will create a personalized gift presentation for you. 《Follow Us》 If you appreciate our creations, please like and follow our social media pages! Your support is the greatest motivation for our artistry. FB: 沐籟工藝設計工作室 IG: m.oonl_light LINE: @252uwgwe 《Product Warranty》 ★As jewelry is a personal, custom-made item, returns or exchanges are not accepted unless the product is defective upon arrival, if the wrong item was shipped, or if it was damaged during transit. ★For hygiene reasons, piercing jewelry such as earrings cannot be returned or exchanged. ★Warranty Period: Six months. ★Warranty Coverage: Defects present upon arrival, detachment of bracelet or necklace clasps, and detachment of leather or metal hardware. ★Upon receiving your order, please inspect the items immediately for accuracy. If there are any discrepancies or if the product is found to be defective due to shipping damage, please contact us within 7 days of delivery. We will assist you with the return, exchange, or repair (for custom items) process. Please return the original item within 5 days of contact, along with its original packaging. Failure to return within the specified timeframe will be considered an automatic forfeiture of return/exchange rights. Items must be in their original, unused condition, and all packaging, including the product, outer box, accessories, inner and outer packaging, product cards, shipping slips, accompanying documents, and any gifts, must be returned together. Returns will not be accepted if any items are missing or if the product is damaged or incomplete. ★Within the warranty period, bracelets or necklaces that break or detach at the clasp can be repaired free of charge. ★If the product is cracked, damaged, or partially lost due to external force or improper use, we will assess the situation to determine if repair is possible and may charge a material fee based on the circumstances. ★Except for initial defects which require the buyer to cover the return shipping costs, we will cover the return shipping for repaired items. For all other repairs, the buyer is responsible for both inbound and outbound shipping fees. ★Before sending any item for repair, please contact us to obtain a repair number; otherwise, the request will not be processed. ★All items returned for repair must be placed in a sealed resealable bag and packaged with protective materials such as bubble wrap before shipping. We are not responsible for any further damage that may occur during transit. ★Repair times typically range from 1 to 4 weeks, depending on the condition of the item and whether it needs to be sent back to the factory. If materials are out of stock or discontinued, especially for certain natural stones where identical or similar replacements may not be available, we may be unable to complete the repair without an alternative solution. We appreciate your understanding. ★Items outside of the warranty period or coverage will be repaired on a quote basis. We reserve the right to decline repair services.