【KUROMI】28-inch Front-Opening Expandable Top-Opening Luggage (2-Year Warranty, TSA Lock)

📍 TLCSTORE luggage comes with a 2-year warranty after purchase 📍 Due to size limitations, only home delivery is available for luggage 📍 All items are in stock and will be shipped within 1 business day of placing your order (pre-order items excluded) 📍 For any other questions, feel free to message us. We will reply as soon as possible during business hours (Mon-Fri 09:30-17:30) --- 🔸 Product Dimensions: L31xW50xH75.5 cm (including wheels) 🔸 Product Capacity: 117L 🔸 Empty Suitcase Weight: 4.9kg 🔸 Number of Inner Pockets: 2 🔸 Product Material: PC Plastic 🔸 BSMI Certification Number: R3F919 🔺TLCSTORE Luggage Warranty and Repair Information🔺 1. Warranty Period: The product enjoys a two-year free warranty service from the date of sale. ‧ The purchase date must be filled in on the warranty card (no alterations allowed) and stamped with the warranty seal. If the card is lost but proof of purchase date can be provided, it will be considered as holding the card. ‧ For items outside the warranty scope or beyond the warranty period, lifetime repair service is still available. The buyer will be responsible for round-trip shipping and repair parts costs. 2. Warranty Scope: Handles, telescopic pull handles, and wheels are covered under warranty. ‧ Defects caused by material issues and manufacturing flaws are also within the warranty scope. ‧ This warranty service does not apply if the product's usability is impaired due to natural wear and tear, improper use, external factors (especially damage during transportation, such as deformation, breakage, body damage, scratches, abrasions, etc.), or liquid damage. 3. Repair Service Process: ‧ Please take photos of the product for your records before sending it for repair. ‧ Please call customer service before sending the item back to our company (round-trip shipping costs are the customer's responsibility). ‧ For repairs outside the warranty scope or beyond the warranty period, our repair staff will assess the repair costs and proactively contact the consumer for a quote. Repairs will commence only after mutual agreement on the quote. ‧ If the consumer does not agree to the repair, the product will be returned via cash on delivery for shipping fees. 4. Repair Turnaround Time: ‧ Standard Repair: Approximately 30 business days (excluding weekends and holidays, and shipping time). ‧ Expedited Repair: Approximately 20 business days (excluding weekends and holidays, and shipping time). An additional fee of $150 NTD applies for expedited service. ‧ If parts are out of stock and need to be ordered from overseas, expedited service is not applicable, and the waiting period may be approximately 2-3 months. 5. Exclusion Clause: If the luggage is damaged due to airport handling or other external forces, please file a claim directly with the airline. This is not covered by our company's warranty. 6. Repair Item Storage Period: Three months from the date we notify the customer to pick up the item. Items not collected within this period will be considered voluntarily abandoned, and our company will not be responsible for storage. 【Important Notes】 1. Original parts may not always be used for repairs. If original parts are out of stock or discontinued, replacement parts will be used. 2. Please provide your own box for repairs and warranty service. Do not hand over the item directly to the delivery driver without packaging, as they may refuse to accept it. 3. Within the warranty period, free repair services as described in the warranty scope are available upon presentation of the warranty card. If damage is caused by improper use or if the warranty card cannot be presented, repair costs for parts will still be charged within the warranty period. 4. In the event of any damage to the luggage during airline transit, please be sure to file a claim with the airline before leaving the airport. If a claim cannot be filed in a timely manner, the customer will be responsible for the repair costs of parts not covered by the warranty.