Custom Pet Portrait Tote Bag

https://live.staticflickr.com/65535/54735026993_667c2e16e2.jpg https://www.youtube.com/shorts/lQFeIBqGSBo __**Product Description**__ • Size: 40cm, 50cm, 60cm (Sizes are measured by the longest side, excluding handle length) • Canvas fabric • Full print on the front, white on the back • Zipper closure for security • Interior pocket for easy storage of phones, keys, and other small items • The shape of the tote bag is cut according to the pet's design • The artist will draw the pet's head https://live.staticflickr.com/65535/54734888294_a876484f52.jpg https://live.staticflickr.com/65535/54735017795_c4df1efb37.jpg https://live.staticflickr.com/65535/54734651926_bc093bb167.jpg https://live.staticflickr.com/65535/54734651936_7afc63e611.jpg https://live.staticflickr.com/65535/54734872803_d9d2117e5e.jpg https://live.staticflickr.com/65535/54734651896_401c8ed053.jpg https://live.staticflickr.com/65535/54734651886_86120236af.jpg https://live.staticflickr.com/65535/54734888224_38ed60279d.jpg https://live.staticflickr.com/65535/54734651866_77f6fd2807.jpg https://live.staticflickr.com/65535/54733820647_bda180887e.jpg __**Q&A**__ **If I'm not satisfied with the pet portrait, can I request revisions?** Yes! All portraits are digitally drawn by our professional artists. After you place an order and provide photos, you can expect the artist to complete your pet's portrait within approximately 3-7 business days. We will send you a draft via Pinkoi's messaging system. If you have any feedback, please let us know, and we will work to perfect the portrait! We will not proceed with production until you confirm the portrait, so you can be assured that the product you receive is exactly what you approved. During peak seasons or when order volume is high, artists may require a little more time for drawing. If you request a change in the portrait after placing the order, an HK$80 drawing fee per pet will be charged as the artist will need to redraw it. Once the portrait is confirmed, it will go directly into production, and no further modifications can be made to the artwork. **If I provide my own photos for customization, can I display multiple pet portraits on one product?** Yes. You can provide one photo with all your pets, or you can send individual photos for each pet. The artist will draw them all on the same product. The product price includes the drawing of one pet. An additional HK$80 drawing fee will be charged for each additional pet. You can contact us through the "Contact Designer" function on the Pinkoi order page for more information. **I'm not sure if the photos I provided are suitable.** Please don't worry; we can work with most photos taken with smartphones. If our artist feels that the photo is not ideal, we will let you know. **Does the custom product price include the illustration file?** The custom product price includes the drawing service for one pet and the physical product, but it does not include the illustration file. We will send you a watermarked image when we confirm the draft with you. Please rest assured that the watermark will not appear on the printed product. We do not currently sell drawing files. **Will you use the illustrations from my custom orders to create products for sale?** Please don't worry, we will not. All portraits are digitally drawn by our professional artists, and our company holds the copyright for the illustrations. We may have the opportunity to display these drawings as samples in public spaces or on social media. However, out of respect for every owner and their beloved pet, we will absolutely not use custom order illustrations to create products for sale. The animal designs in our existing gallery are drawn from reference photos that have commercial and resale licenses. **Is it normal for the product color to be slightly different from what's on the screen?** Yes, it is normal! Product colors may vary depending on the environment and the display settings of different browsing devices. There may be color differences between the actual product color and the draft displayed on the screen. The shade of the product color is a personal perception and varies from person to person. Please confirm that you can accept color differences before placing an order. **Can I cancel my order or get a refund?** For custom orders, if you request a cancellation within two hours of providing your photos for drawing, an HK$80 drawing fee per pet will be charged. This is because when you place an order, we immediately send the uploaded pet photos to the artist, who may have already begun drawing. Please note that as our products are custom-made, we cannot offer refunds or returns once production has begun. **What should I do if the product arrives damaged?** If the item arrives damaged or with a manufacturing error, we will remake and resend it free of charge. Please contact us within 3 days of receiving the item, providing your order number and photos illustrating the issue, and we will assist you as soon as possible. The replacement guarantee does not apply in the following situations, and we are not responsible for these issues: - Damage caused by misuse, improper handling, or inadequate maintenance. - Personal preferences, differences from imagination, aesthetic judgments, change of mind, and taste, etc. - Color differences, shades, etc., between website photos, illustration drafts, and actual products due to the different resolutions of each computer monitor. - Loose threads, marking dots, very small stains, etc. All product dimensions in the store are measured manually, and there may be some errors due to different measurement methods. We appreciate your understanding.