【Order Notice | Shipping | Care Advice | Return Policy】

✶Order Notice | Shipping | Care Advice | Return Policy✶ Thank you for shopping RealizedStudio Creations. Please check on the following notices and relevant instructions before ordering. When the order is confirmed, it is deemed that you have have read, understood and agreed to accept the terms of service. 【Packaging & Gift】 Authenticity Certificate, Daily Use and Care Instructions, Silver polishing cloth, Flannel bag & Airtight bag, Gift Box Package. 【Ordering Notice】 1. Chain shown in pictures is not included for pendant orders. Chain necklace options are available to purchase. Necklace chain selected for pendants are subject to the size of the pendant and the style you are after. Chain comes in 16" (40.5cm)，18" (45.7cm)，20" (50.8cm)，22" (55.8cm)，24"(60.9cm). A 16" or 18" chain is usually suitable for lady's pendant within 30mm of size, while 18" to 20" chain may be more comfortable for men. Tips: Figaro chain has larger oval links in between smaller jump ring joints all along the chain. You may adjust its wearing length by clipping to a different link instead of the very end. A 18" Figaro can be worn as a 16". ＊Chain Necklace Add-on＊https://www.pinkoi.com/store/realizedstudio?tag=%E9%A0%85%E9%8D%8A%E9%85%8D%E9%8D%8A%E5%96%AE%E9%8D%8A 2. Our creations are hypoallergenic as they are made of nickel free solid Sterling Silver (S925). Antique Black version is oxidized for style without plating. Add-on silver chain options would come with Oxidized Antique Black only. Creations marked 14K (Au585) or 18K (Au750) are solid gold alloys. All gemstones used in creations are natural gemstones unless further notified (such as lab-made gem Cubic Zirconia accented as diamond substitute). 3. There might be color variation and natural inclusions which is consider acceptable for natural gemstones, we appreciate the beauty of the unique characters gifted by Mother Earth. As a result, carat weight and stone quantities may differ slightly from one creation to the next. Please note that each user's monitor setting differ from one to each other, all creations' photo color might appear slightly differently from the actual item. While we pursuer perfection in our craftsmanship, please be advised that all items are hand-made. Slight crafting marks or differences are rare but expected. We appreciate your understanding. 4. This item may be listed for sale at other locations. Please contact us for actual availability before placing orders. If the item was out of stock and remake option was available, the reproduction period of the item is about 15 to 25 working days (shipping time not included). Custom-order for a similar design with your own gemstones are also welcome, please contact us for quotes and information. All custom-orders and made-to-orders will only be processed after the payment is confirmed. Listing prices are subject to change without further notice, we reserve the right to adjust pricing accordingly. Please refer to the quotes from our reply as actual price, valid only for that particular inquiry for up to 3 days. 5. Items that are damaged under normal use, such as loose buckles, falling stones, etc., need to be refurbished. Please inform us about the repair needs and bring or send the items back to the studio, we will evaluate the repair cost and time. 6. Enamel objects are relatively fragile. If damaged, current techniques cannot fully restore them to their original state. Customers who own enamel objects should handle with extra care when using them. 7. Delivery Time: Taiwan Domestic: Parcel Post 1~3 working days. Domestic Convenience Store-to-Store Delivery Pickup 3~4 days. International EMS: It takes 4-10 working days to deliver, depends on destination. Please note that possible customs duty are not included in the price and shipping fee, extra payment to customs may occur upon arrival in some locations. It is the buyer’s duty to clear the tax. 【Appreciate and Care for Silver Jewelry】 1. It is encouraged to use or wear the silver pieces every day. 2. When wearing silver, avoid activities in sulfurous or salty air environment, like bathing in hot spring or visiting the beach. 3. Sterling silver is relatively soft compared to other metal and thus easily be scratched. Avoid silver pieces to crush or rub with other objects. 4. Store silver jewelry in separate boxes or bags. Store in airtight bags for silver jewelry that are not going to use for a long time. 5. Use mild soapy water with a soft cloth to clean silver jewelry. 6. Use a polishing cloth to polish sterling silver pieces. If the item is gold plated, wipe with an ordinary soft cloth instead. 7. Pay extra attention to those blackening finish details. Over polishing may cause the artistic finish to be removed. 【Refund Policy】 Thanks for shopping at RealizedStudio. Detailed communication and understanding before purchase can save effort, money and time spent on returns and exchanges. If you have any questions about our products before ordering, or you have concerns about the item you receive, please don't hesitate to contact us. 1. Please check the delivered items from RealizedStudio upon arrival. Shell you find any problem or the sent items did not match the description of the ordered items listed on the website, please contact us within 3 days of arrival for return or exchange process. 2. You have 5 calendar days to ship out returning items from the date you received our responses. 3. For online shipping within Taiwan, we offer 7 days of appreciation period. Please be advised it is not a try-out time. 4. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, including the items, gift packaging, accessories, bonus items, and documentation if applicable. Your item needs to have the receipt or proof of purchase. 5. If earrings are in the style of ear acupuncture (piercing type), they are personal hygiene products and thus Taiwan's 7-days appreciation period for online shopping will not apply. Based on the principle of personal hygiene, returns and exchanges are not accepted. 6. Special order items such as Personalized/custom-ordered items cannot be returned or exchanged. Customized products include but are not limited to the original list of works whose length, size, shape, and material have been adjusted according to individual needs, such as processed lettering, ear pins modification to ear clips, etc. 7. Once we received your item, we will inspect it and notify you that we have received your returned item. We will notify you on the inspection result and refund status. If your return is approved, we will contact you for refund plan and method. 8. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Please note that RealizedStudio will not be responsible for any risk of losses or damages incurred during the return transportation. Please notes that possible customs duty are not included in the price and shipping fee. Extra payment to customs may occur depends on different countries and locations, it is buyer's duty to clear the tax. If the order is returned due to failure of paying the tariff, the shipping cost of both trips will be deducted from the balance before issuing refund.