999 Sterling Silver Alphabet Pendant

《Material》 99.9% Sterling Silver 《Chain Add-on》 Chain Style A: Approximately 39.5 cm in length. Chain Style B: Available in two lengths, 41.5 cm and 61 cm. Chain Style C: Approximately 61 cm in length. Please allow for a margin of error within 3 cm due to manual measurement. 《Care Instructions》 Sterling silver naturally oxidizes and can darken when exposed to air; this is a normal process. You can gently clean your jewelry using a soft-bristled toothbrush with alkaline cleaning agents such as dish soap or toothpaste. Alternatively, consider adding a silver cleaning solution from our shop to simplify your daily maintenance routine. When not wearing your jewelry, store it in the small box provided by our studio to minimize contact with the air. For humid environments, sealing your silver pieces in a resealable bag is an effective way to further prevent direct air exposure! 《Gift Service》 If you wish to send a gift but prefer not to handle shipping yourself, we offer a complimentary card writing service. Simply send us a private message with your desired message, and we will complete your gift arrangement free of charge! 《Follow Us》 If you love our products, please like and follow our social media pages! Your support is the greatest motivation for our creations. Facebook: 沐籟工藝設計工作室 (Mù Lài Gōng Yì Shè Jì Gōng Zuò Shì) Instagram: m.oonl_light LINE: @252uwgwe 《Product Warranty》 ★ As jewelry is a personalized and intimate item, returns or exchanges are not accepted unless there is a new product defect, a shipping error, or damage incurred during transit. ★ For pierced jewelry such as earrings, returns or exchanges are not accepted due to hygiene reasons. ★ Warranty Period: Six months. ★ Warranty Coverage: Defects in new products, detachment of bracelet or necklace clasps, or detachment of leather hardware. ★ Upon receiving your item, please inspect it immediately for accuracy. If the product is incorrect or has defects from shipping, please contact us within 7 days of arrival. We will assist you with the return, exchange, or repair (for custom items) process. Please ship the original item back to us within 5 days of contact, along with the original packaging. Failure to return the item within the specified period will be considered an automatic forfeiture of your right to return or exchange. Please ensure the item remains in its original condition, completely unused. All packaging, including the purchased item, outer box, accessories, inner and outer packaging, product cards or shipping slips, accompanying documents, and any gifts, must be returned together. Returns or exchanges cannot be processed if any items are missing or if the product is damaged or incomplete. ★ Within the warranty period, if your bracelet or necklace breaks or detaches, it can be repaired free of charge. ★ If the product is cracked, damaged, or partially lost due to external force or improper human use, we will assess the situation to determine if repair is possible and will charge a reasonable material fee if applicable. ★ Except for new product defects where the buyer is responsible for return shipping costs, we will cover the shipping cost for returning the repaired item. For all other repairs, the buyer will be responsible for the round-trip postage. ★ Before sending an item back for repair, please contact us to obtain a repair number; otherwise, your request will not be processed. ★ All items returned for repair must be sealed in a resealable bag and packaged securely with protective materials such as bubble wrap before shipping. We are not responsible for any additional damage that may occur to the item during transit. ★ Repair time typically ranges from 1 to 4 weeks, depending on the condition of the item and whether it needs to be sent back to the factory for repair. If materials are out of stock or discontinued, especially for certain natural stones that may not have identical or similar replacements, we may not be able to complete the repair without an alternative solution. We appreciate your understanding. ★ For items outside of the warranty period or coverage, repairs will be provided on a quote basis. We reserve the right to refuse repair services.