Custom Pet Portrait Dream Castle Mirror Phone Case (MagSafe) for iPhone

https://www.youtube.com/shorts/HPBYq0JIMtI __**Product Details**__ • Free name addition. Please leave a note with the name when ordering. • Features MagSafe magnetic functionality, allowing you to attach magnetic stands https://hk.pinkoi.com/product/pQYPgnJP and magnetic cardholders https://hk.pinkoi.com/product/LEYnmrxs at any time. • Suitable for various iPhone models. Please select your model from the dropdown list above. • The artist will draw a half-body portrait of your pet. (For a full-body portrait, an additional HK$80 per pet applies. You can add this here: https://hk.pinkoi.com/product/YTWiqUDh) https://live.staticflickr.com/65535/54734888294_a876484f52.jpg https://live.staticflickr.com/65535/54735017795_c4df1efb37.jpg https://live.staticflickr.com/65535/54734651926_bc093bb167.jpg https://live.staticflickr.com/65535/54734651936_7afc63e611.jpg https://live.staticflickr.com/65535/54734872803_d9d2117e5e.jpg https://live.staticflickr.com/65535/54734651896_401c8ed053.jpg https://live.staticflickr.com/65535/54734651886_86120236af.jpg https://live.staticflickr.com/65535/54734888224_38ed60279d.jpg https://live.staticflickr.com/65535/54734651866_77f6fd2807.jpg https://live.staticflickr.com/65535/54733820647_bda180887e.jpg __**Q&A**__ **If I'm not satisfied with the pet portrait, can I request revisions?** Yes! All portraits are digitally drawn by our professional artists. After you place your order and provide photos, you can expect the artist to complete your pet's portrait within approximately 3-7 business days. We will send you a preview via Pinkoi messages. If you have any feedback, please let us know, and we will work diligently to perfect the portrait! We will not proceed with production until you confirm the portrait, ensuring you receive a product that matches your approval. Please note that during peak seasons or high order volumes, artists may require additional time for drawing. If you request a change of photo after placing an order, an HK$80 drawing fee per pet will be charged as the artist will need to redraw. Once a portrait is confirmed, it will be sent directly for production, and no further modifications can be made to the artwork. **If I provide my own photos for customization, can I display multiple pet portraits on one product?** Yes. You can provide one photo containing all your pets, or separate photos for each pet. The artist will draw them all on the same product. The product price includes the drawing of one pet. An additional HK$80 drawing fee will be charged for each extra pet. You can contact us through the "Contact Designer" function on your Pinkoi order page for more details. **I'm not sure if the photo I provided is suitable.** Please don't worry. We can work with most photos taken with smartphones. If our artist finds the photo unsuitable, we will inform you. **Does the custom product price include the illustration file?** The custom product price includes the service for one pet portrait and the physical product, but it does not include the illustration file. We will send you a watermarked image when we confirm the draft with you. Rest assured, the watermark will not appear on the printed product. We currently do not sell the illustration files. **Will you use my custom illustrations to create products for sale?** Please rest assured, we will not. All portraits are digitally drawn by our professional artists, and our company holds the copyright to the illustrations. We may have the opportunity to display these drawings as samples in public spaces or on social media. However, out of respect for every owner and their beloved pet, we absolutely will not use custom illustrations for product sales. The animal patterns in our existing gallery are drawn from reference photos with commercial and resale licenses. **Is it normal for the product color to differ slightly from what's on my screen?** Yes, it is normal! Product colors may vary depending on the environment and the display settings of your browsing device. There might be color differences between the actual product and the draft displayed on your screen. The shade of the product color is a personal perception and varies from person to person. Please confirm your acceptance of potential color variations before placing an order. **Can I cancel my order or get a refund?** For custom orders, if you request a cancellation within two hours of providing your photos for drawing, an HK$80 drawing fee per pet will be charged. This is because upon receiving your order, we immediately send your uploaded pet photos to the artist, who may have already begun drawing. Please note that as our products are custom-made, we cannot offer refunds or returns once production has begun. **What should I do if the product arrives damaged?** If the item arrives damaged or with a production error, we will remake and resend it free of charge. Please contact us within 3 days of receiving the item, providing your order number and photos illustrating the issue. We will assist you as soon as possible. The replacement guarantee does not apply in the following situations, and we are not responsible for these issues: - Damage caused by misuse, improper handling, or inadequate maintenance. - Personal preferences, differences from imagination, aesthetic judgments, change of mind, taste preferences, etc. - Color differences, variations in shade, etc., between website photos, illustration drafts, and the actual product due to the different resolutions of computer screens. - Loose threads, marking dots, minor stains, etc. All product dimensions in our store are measured manually, and there may be slight errors due to different measurement methods. We appreciate your understanding.