999 Sterling Silver Personalized Jewelry

《Material》 99.9% Sterling Silver 《Care Instructions》 Sterling silver naturally oxidizes and can darken when exposed to air. This is a normal occurrence. You can gently clean your jewelry using a soft-bristled toothbrush with alkaline cleaners like dish soap or toothpaste. Alternatively, you can purchase our silver polishing cloth to simplify your routine care. When not wearing your jewelry, store it in the complimentary gift box provided by our studio to minimize air exposure. If you live in a humid environment, consider sealing your silver pieces in a resealable bag to further protect them from contact with air. 《Gift Service》 If you wish to send a gift but prefer not to handle shipping yourself, we offer a complimentary card-making service. Simply send us a private message with your desired message, and we'll complete your gift with a personalized card, free of charge. 《Follow Us》 If you love our products, please like and follow our social media pages! Your support is the greatest motivation for our creativity. FB: 沐籟工藝設計工作室 (Mù Lài Craft Design Studio) IG: m.oonl_light LINE: @252uwgwe 《Product Warranty》 ★ As jewelry is a personalized, intimate item, we do not accept returns or exchanges except in cases of manufacturing defects, incorrect items shipped, or damage incurred during transit. ★ Due to hygiene reasons, pierced jewelry, such as earrings, cannot be returned or exchanged. ★ Warranty Period: Six months. ★ Warranty Coverage: Manufacturing defects, detachment of bracelet or necklace clasps, detachment of leather hardware, etc. ★ Upon receiving your item, please inspect it immediately for accuracy. If there are any discrepancies or manufacturing defects resulting from shipping, please contact us within 7 days of delivery. We will assist you with the return, exchange, or repair process for custom-made items. Please ship the original item back to us within 5 days of contact, along with the original packaging. Failure to return the item within the specified timeframe will be considered an automatic waiver of your return or exchange rights. Please ensure the item is in its original, unused condition. All original packaging, including the product, gift box, accessories, inner and outer packaging, product cards or shipping invoices, accompanying documents, and any free gifts, must be returned together. We cannot accept returns or exchanges if any items are missing or if the product is damaged or incomplete. ★ Within the warranty period, if your bracelet or necklace breaks or detaches, it can be repaired free of charge. ★ If the product is cracked, damaged, or partially lost due to external impact or improper human use, we will assess the situation to determine if repair is possible and will charge a reasonable material fee if applicable. ★ For repairs within the warranty period, we will cover the return shipping cost after repair, while the buyer is responsible for the shipping costs to us. For all other repairs, the buyer is responsible for all round-trip shipping costs. ★ Before sending an item back for repair, please contact us to obtain a repair ID number. Otherwise, we will not be able to process your request. ★ Please pack all returned items securely in a sealed resealable bag and use protective packaging such as bubble wrap before shipping. We are not responsible for any further damage that may occur during transit. ★ Repair time typically ranges from 1 to 4 weeks, depending on the condition of the item and whether it needs to be sent back to the factory. If materials are out of stock or discontinued, especially for certain natural stones where identical or similar replacements may not be available, we may not be able to proceed with the repair if no alternative solution can be found. We appreciate your understanding. ★ For items outside the warranty period or coverage, repairs will be quoted on a case-by-case basis. We reserve the right to refuse repair services.