【Soul Jewelry】Customization, Modification, and Repair Fees

【Service Information】 ■ Customization, modifications, or repairs are available. Please consult the designer for specific requests. 【Packaging】 ■ Each piece of jewelry is presented in a premium velvet jewelry box. ■ A velvet pouch is included for convenient storage and travel. We want every piece to feel like a special gift, whether it's for someone else or for yourself. https://live.staticflickr.com/65535/49089950377_7fd7950fac_c_d.jpg *The jewelry shown in the image is for illustrative purposes only and is not the actual product.* 【Ordering Notes】 ■ To best suit your needs, most orders are made-to-order, with a production time of 2-4 weeks. Some items may ship within 7-10 business days. Once your order is placed, we will update the estimated shipping time in your order details. If you have time-sensitive needs, please contact us in advance. ■ Soul Jewelry features natural diamonds and natural colored gemstones. The actual product will adhere to the quality and specifications presented in the product photos, with slight variations in gemstone weight. ■ If your custom order requires specific measurements such as ring size, wrist circumference, or chain length, please select your size when ordering or add it to your notes. If you are unsure of your ring size, you can request a complimentary ring sizer after placing your order, which we will ship to you via 7-11 store-to-store delivery for measurement. ■ Due to the intricate nature of modifications, a fee will be charged for resizing completed pieces. If you are unsure about how to measure your size accurately, please seek our professional advice. 【Care and Cleaning】 ■ Avoid proximity to heat sources (including drastic temperature changes) and contact with chemicals. ■ Avoid vibrations, scratches, and harsh impacts. ■ Jewelry pieces can scratch each other; we recommend storing them in a jewelry box or velvet pouch when not being worn. ■ For cleaning, use clean water, a soft brush, or a damp soft cloth, then gently wipe dry with a soft, dry cloth. ■ Due to the inherent properties of certain minerals like emeralds and opals, they require professional care and cleaning. 【Guarantee and Warranty】 ■ We guarantee all gemstones are natural. If not, a full refund will be issued. ■ If you require a gemstone appraisal certificate, please add the following item to your order, and we will arrange for third-party appraisal on your behalf. https://www.pinkoi.com/product/hxY2NjSK ■ Complimentary repair services are provided within a reasonable scope for the first 6 months. Repairs after 6 months will incur a fee based on the specific circumstances. 【Brand Philosophy】 SOUL jewelry is born from the designer's passionate exploration of the world, drawing inspiration from art, history, nature, and diverse cultures. The designer seeks out beautiful elements within these realms, expressing them through various jewelry styles. Each piece embodies a distinct spirit and aesthetic, forging a uniquely classic brand. 【Jewelry】 Discover exquisite craftsmanship and refined style within miniature dimensions. We use high-quality natural gemstones, each meticulously hand-selected for its color, luster, brilliance, transparency, and clarity. Our metalwork exclusively uses 18k and 14k gold, containing 750 and 585 parts per thousand of gold, respectively, and is not plated. 【Gemstones and Diamonds】 Strictly vetted by a certified gemologist with a diploma from the Gemological Institute of Great Britain, we offer diamonds, rubies, sapphires, emeralds, and other gemstones ranging from 0.3 to over 10 carats. We share our expertise and gemstone knowledge to answer your questions and provide professional recommendations. 【Customization and Bespoke】 We craft bespoke jewelry for everyday wear, engagement rings, and wedding bands. Every design is meticulously considered down to the millimeter, with a focus on the harmonious interplay of lines and layers to achieve an overall aesthetic beauty. These pieces are then brought to life by artisans with decades of experience, ensuring a perfect fit and finish. We invite you to explore the Soul Jewelry store and hope you enjoy your visit. Please feel free to ask any questions; we are delighted to assist you.