First time buyers please note:
• If you have any concerns about the size you purchased, please go to the [How to Choose Size] page for reference, or send a private message to customer service staff directly.
• Aesop shoes have a seven-day appreciation period. Please confirm the appearance, size, and color of your product within seven days of receiving the product. Returns or exchanges will not be accepted after seven days.
• Please try on shoes indoors. Returns or exchanges will not be accepted under the following conditions: more than seven days of appreciation period / obvious signs of use / soles worn / uppers stained / odorous.
How to measure size?
1. Prepare paper, pen, and ruler. Step on the paper with your feet and draw a circle around your feet.
2. Mark the widest points on the left and right sides and the most convex points on the front and rear.
3. Take out a ruler and measure the foot length (CM) and foot width (CM).
• Product defects
The goods will be inspected before being shipped. If there is any human error, such as degumming, disconnection, etc., please take photos of the situation and contact customer service personnel, who will assist you in solving the related problems as soon as possible.
• Leather texture, wood color blending
Leather and wood are natural materials, and there will inevitably be slight lines and insect bite marks. These are all natural phenomena. If there are blue stains on the wooden heels, they are due to chemical changes in the wood and will not affect the wood structure. You can rest assured. Dress.
Shipping instructions
Instructions on return and exchange issues
• If there is a need to return (exchange) goods:
Within 7 days after receiving the goods, please inform the customer service staff first, and put the "shoes, after-sales service instructions, and invoice envelope" in the shoe box and send it back.
Be careful before sending! Please wrap the outer box with a plastic bag or carton, do not stick it directly and send it back.
After receiving the exchange product, it has been confirmed by Aesop shoes that it is correct and will be shipped to you as soon as possible.
• Shipping charges:
﹥If you find any defects, please report the problem to Aesop shoes. It will be confirmed as Aesop shoes negligence, and we will bear the freight.
﹥If the product needs to be returned/exchanged due to size, personal factors, etc., both parties will share the cost of the trip.
﹥After receiving the exchange product, it has been confirmed by Aesop shoes that the exchange product will be sent to you as soon as possible.
﹥If a second return or exchange is required, the return shipping fee will be borne by the consumer.
•Return (exchange) delivery method:
Please use the same delivery method used when purchasing for returns or exchanges. (All Hong Kong and Macao use SF Express)
Supermarket pick-up: All goods will be sent to 7-11 Kangping store (Recipient: Huang Yaoxian)
Home delivery: Please use the post office to send it to the stamp address on the invoice (receipt phone number: 0921771061)
※If the item is not returned according to the original shipping method, the additional shipping costs will be borne by the consumer.
• If you have any concerns about the size you purchased, please go to the [How to Choose Size] page for reference, or send a private message to customer service staff directly.
• Aesop shoes have a seven-day appreciation period. Please confirm the appearance, size, and color of your product within seven days of receiving the product. Returns or exchanges will not be accepted after seven days.
• Please try on shoes indoors. Returns or exchanges will not be accepted under the following conditions: more than seven days of appreciation period / obvious signs of use / soles worn / uppers stained / odorous.
How to measure size?
1. Prepare paper, pen, and ruler. Step on the paper with your feet and draw a circle around your feet.
2. Mark the widest points on the left and right sides and the most convex points on the front and rear.
3. Take out a ruler and measure the foot length (CM) and foot width (CM).
• Product defects
The goods will be inspected before being shipped. If there is any human error, such as degumming, disconnection, etc., please take photos of the situation and contact customer service personnel, who will assist you in solving the related problems as soon as possible.
• Leather texture, wood color blending
Leather and wood are natural materials, and there will inevitably be slight lines and insect bite marks. These are all natural phenomena. If there are blue stains on the wooden heels, they are due to chemical changes in the wood and will not affect the wood structure. You can rest assured. Dress.
Shipping instructions
Instructions on return and exchange issues
• If there is a need to return (exchange) goods:
Within 7 days after receiving the goods, please inform the customer service staff first, and put the "shoes, after-sales service instructions, and invoice envelope" in the shoe box and send it back.
Be careful before sending! Please wrap the outer box with a plastic bag or carton, do not stick it directly and send it back.
After receiving the exchange product, it has been confirmed by Aesop shoes that it is correct and will be shipped to you as soon as possible.
• Shipping charges:
﹥If you find any defects, please report the problem to Aesop shoes. It will be confirmed as Aesop shoes negligence, and we will bear the freight.
﹥If the product needs to be returned/exchanged due to size, personal factors, etc., both parties will share the cost of the trip.
﹥After receiving the exchange product, it has been confirmed by Aesop shoes that the exchange product will be sent to you as soon as possible.
﹥If a second return or exchange is required, the return shipping fee will be borne by the consumer.
•Return (exchange) delivery method:
Please use the same delivery method used when purchasing for returns or exchanges. (All Hong Kong and Macao use SF Express)
Supermarket pick-up: All goods will be sent to 7-11 Kangping store (Recipient: Huang Yaoxian)
Home delivery: Please use the post office to send it to the stamp address on the invoice (receipt phone number: 0921771061)
※If the item is not returned according to the original shipping method, the additional shipping costs will be borne by the consumer.