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• All products are ordered after receiving the order, and the orders are placed in order according to the order date. •Dry flowers are fragile natural flower materials, and it is normal for some flower debris to drop during transportation. •Every flower gift is handmade, there is no guarantee that the finished product is exactly the same as the photo, but it can be guaranteed to be as beautiful! • In case of shortage of flower materials, the designer will use the same color flower material as a substitute at their own discretion /customized/ • All pre-ordered products in the store are customized, please chat with the designer! (Customized product prices, adjusted according to the actual situation) •If you want to fine-tune the color system, fine-tune the flower materials, etc., you can directly take a screenshot of the desired product and communicate with the designer! /Return Instructions/ In order to protect the delivery safety of the product, we will try our best to do the safest protection. If unfortunately there is serious damage, please take a photo and send it to the designer immediately after receiving the product. We will make a new one and send it to you.