letter from copengen

【About the product】 + Each natural stone is unique and will not be 100% the same. Clouds and ice cracks in the ore are normal phenomena (the natural stone when shipped may have different textures from the picture) ＋There are slight errors and hand marks in hand-made jewelry, which are not defects. Please forgive me. +Due to hygiene considerations, jewelry (earrings, ear pins, necklaces, rings, bracelets, etc.) are personal hygiene products, so there is no appreciation period and returns and exchanges are not accepted based on the principle of personal hygiene. ＋We also do not accept returns or exchanges due to reasons such as not meeting expectations, not liking it or not suitable (except for defective products) *Please consider the color difference between mobile phone and computer screens before purchasing. 【How to maintain】 + It is recommended not to wear it in the shower for a long time and try to avoid shower gel directly washing the jewelry. (Especially moonstone, natural freshwater pearl and opal Stone), generally just wash your hands with water. + Avoid heavy pressure, collision, and scratches ＋Avoid prolonged contact with chemical substances such as hot springs, sea water, swimming pools, perfumes, cosmetics, anti-bacterial lotions, etc. + Oxidation is a normal phenomenon. When not wearing it, you can wipe it with a Silver cloth and put it in a maintenance bag to isolate it from air to avoid oxidation. 【About warranty】 The handmade products have a six-month warranty and can be repaired free of charge (you need to pay the return shipping fee) : The ring is severely deformed, the elastic cord is broken, the thin chain is broken, the buckle is damaged, etc. Product life depends on personal care. Please be careful when wearing delicate jewelry on a daily basis. For maintenance costs exceeding six months, please send a private message on IG or FB for a quote~~ "Nothing can be stored forever. If you take good care of your jewelry, it will definitely last longer." For more works and questions, welcome to private message IG: lille_kasse