[soid Studio] Ebony Wood Necklace - Stalactite

Stalactites are a result of a patient evolution—water dripping slowly, leave behind minerals that cannot evaporate. Over years and layers, they gradually accumulate and extend, forming a beauty left behind by time. The deep, dark luster of ebony, combined with irregular sculpting, captures the flowing elegance of stalactites, serving as a tribute to the masterful craftsmanship of time. Dimensions: Adjustable chain length (max approx. 46 cm, min approx. 25 cm). Please message us if you require a fixed length. Materials: Brass, ebony wood, waxed cord. Features: - Irregular lines create beautiful reflections of light from various angles. - Brass will develop a unique, natural patina over time based on wear. - Regular handling of the ebony wood helps maintain its deep, dark luster. Suitable for: All genders. Care Instructions: - This pendant (brass/ebony) should be kept dry. If it comes into contact with water or sweat, wipe it dry immediately. - Regularly clean surface dust with a cotton cloth or lens cloth. If necessary, use a damp cloth with water and ensure it is wiped dry afterward. - The ebony surface is finished with wood care wax (a slight scent is normal and will fade over time). Avoid contact with detergents. If it accidentally comes into contact with detergent, wipe the surface dry and rub it with your fingers; the ebony will absorb natural skin oils, restoring its dark sheen. - To enhance the luster of the ebony, you may apply a small amount of petroleum jelly, baby oil, or wood oil/wax, then buff with a soft cloth until the shine appears. - Frequent handling is an effective way to maintain its natural, dark luster. - Not recommended for use while bathing or swimming. ● Important Notes Each piece is handmade to order. Please allow at least 3 days for production (the timeframe may increase depending on the current volume of orders and complexity), excluding shipping time. Shipping times may be delayed during peak seasons or national holidays, which are beyond our control. If you have specific requests, we recommend discussing them via message before purchasing. The physical product and its color may vary slightly depending on your device display settings. Please consider this if you are seeking perfection. ● Returns & Exchanges Dear customer, we hope that every piece from [soid Studio] brings you joy. If for any reason you need to return or exchange an item, we apologize for the inconvenience and kindly ask you to contact us as soon as possible according to the guidelines below. - Appreciation Period According to the Consumer Protection Act, you have a 7-day appreciation period (including holidays) starting from the day after your item arrives. If you wish to return or exchange an item, please contact us within 7 days after receiving the item via the platform's messaging function, soid Studio's email, or our Facebook, Line@, or Instagram pages. We will assist you with the process. Please include the following in your message: 1. Name 2. Order number 3. Contact phone number 4. Name of the item for return/exchange 5. Reason for return/exchange and supporting photos - Terms for Returns & Exchanges To be eligible for a return or exchange, the item must meet one of the following criteria, and you must retain the original packaging and all contents: ** Non-human-caused defects, stains, or malfunctions. ** The item received does not match the order content. - "Exchange" Service Fees: If you find the item does not meet your expectations in terms of "size" or "style," a modification fee starting from NTD$150 will be charged per exchange, depending on the quantity of items, complexity, and time required for the modification. - Within 7 days of receiving your order, return shipping costs for one exchange are covered by us. Beyond 7 days, the customer is responsible for round-trip shipping costs. - Within 7 days of receiving your order, return shipping for one item is free once. Subsequent returns for other items from the same order will be at the customer's expense. Returns are not accepted after 7 days. - Refund Policy: ** For single item returns, the refund equals the item price minus any applicable discount, plus the shipping cost paid by the customer for returning the item (please provide a receipt or invoice with the shipping fee to confirm the refund amount). ** For entire order returns, the refund equals the total price of all items minus any applicable discounts, plus the return shipping cost (please provide a receipt or invoice with the shipping fee). ** Refund amounts do not include the original shipping fees paid for the order. - Returns are not accepted in the following cases: Any order or item past the 7-day appreciation period. Piercing earrings or pins. Custom-made items. Damage caused by human factors, such as stains, malfunctions, breakage, wear and tear, abrasions, scratches, or dirt. Damaged or incomplete packaging, accessories, or gifts associated with the item. Malicious or excessive returns. Items returned for personal reasons cannot be returned or refunded again if re-ordered. - Exchange Process Contact us → We confirm eligibility → Customer selects a shipping method (convenience store or mail) and provides the new shipping address or convenience store details → Customer packs the item securely → Customer ships the original item (shipping is free once within 7 days; if paid by the customer, we will refund it) → We receive and inspect the item → We process and ship the new item → Customer receives the package. - Return Process Contact us → We confirm eligibility → Customer selects a shipping method and provides a bank account for the refund → Customer packs the item securely → Customer ships the original item (shipping is free once within 7 days; if paid by the customer, we will refund it) → We receive and inspect the item → We process the refund.