Elf Shoes NP01 Black

**How to Measure Your Size?** 1. Prepare paper, a pen, and a ruler. Place your foot on the paper and trace around it. https://live.staticflickr.com/65535/49231051642_b56478be2a.jpg 2. Mark the widest points on the left and right sides, and the furthest points at the front and back. https://live.staticflickr.com/65535/49241518862_0d80b78427.jpg 3. Use the ruler to measure your foot length (CM) and width (CM). https://live.staticflickr.com/65535/49231051572_d423168386.jpg **Size Chart** https://live.staticflickr.com/65535/49230925111_5f9c9ef7a3_z.jpg **Shipping Information** https://live.staticflickr.com/65535/49273043107_75e581ae43.jpg **First-Time Buyers Please Note:** • Aesop shoes offers a seven-day inspection period. Please check the product's appearance, size, and color within seven days of receipt. Returns and exchanges will not be accepted after seven days. • Please try on shoes indoors. Returns and exchanges will not be accepted under the following conditions: exceeding the seven-day inspection period / obvious signs of use / worn soles / stained uppers / unusual odors. • If you have concerns about the size you purchased, please refer to the "How to Choose Your Size" page or message our customer service directly. • Product Defects Products are inspected before shipping. In case of human error, such as delamination or loose stitching, please take photos of the issue and contact customer service. We will assist you in resolving the problem as soon as possible. • Leather Grain and Wood Color Variations Leather and wood are natural materials, and slight variations in grain or minor insect bite marks on the leather are natural phenomena. Blueish discoloration on wooden heels is due to a chemical reaction in the wood and does not affect its structure; you can wear them with confidence. https://live.staticflickr.com/65535/49276409856_e0b4a75cdd.jpg https://live.staticflickr.com/65535/49275945978_966a6ac71c.jpg https://live.staticflickr.com/65535/49276608107_758f52ece6.jpg https://live.staticflickr.com/65535/49275945933_23e9a218fd.jpg **Returns and Exchanges Information** • For Returns/Exchanges: Within 7 days of receiving your order, please notify customer service first. Pack the "shoes, after-sales service instructions, and invoice envelope" completely and return them together in the shoe box. Before shipping! Please wrap the outer box in a plastic bag or a cardboard box; do not tape directly onto the original packaging. Upon receiving the exchanged item, Aesop shoes will confirm its condition and ship the replacement as soon as possible. • Shipping Costs: > If a defect is found, please report the issue to Aesop shoes. If confirmed as Aesop shoes' error, we will cover the shipping costs. > For returns/exchanges due to size or personal reasons, both parties will share one-way shipping costs. > Upon receiving the exchanged item, Aesop shoes will confirm its condition and ship the replacement as soon as possible. > If a second return or exchange is required, the round-trip shipping costs will be borne by the consumer. • Return/Exchange Shipping Method: Please use the same shipping method as when you purchased the item for returns/exchanges. (For Hong Kong and Macau, please use SF Express.) Convenience Store Pickup: Please ship to 7-ELEVEN Kangping Store (Recipient: Huang Yao-Xian). Home Delivery: Please use postal service and ship to the address printed on the invoice (Contact Phone: 0921-771-061). ※ If the item is not shipped back using the original shipping method, any additional shipping costs incurred will be borne by the consumer.