New Arrival: soid Studio Brass "Transcend" Ear Cuff

Brass Ear Cuff - Transcend To express the constant struggles encountered throughout life's journey, one must summon perseverance and determination to overcome them. This ear cuff, named "Transcend," embodies the resilience needed to conquer adversity. Dimensions: 7cm x 3cm (Length x Width) 0.3cm x 0.3cm (Bar Thickness) Material: Brass Suitable for: All genders Care: ● Brass can be cleaned, but avoid prolonged exposure to moisture. If it comes into contact with water, sweat, or perfume, wipe the surface with a cotton cloth or lens cloth. ● Prolonged exposure to moisture without cleaning and maintenance will cause green rust to form on the brass surface. While green rust is harmless to the skin, it may affect your mood when worn and potentially stain beloved clothing. It is recommended to wipe with a cotton cloth or rinse with clean water for basic cleaning. ● Brass oxidation lends an antique appearance. If you prefer this aged look, simple cleaning and wiping are sufficient for basic care. If you do not like the antique color, it is recommended to use a silver polishing cloth or copper cleaning oil to restore its original luster. ● Brass has a faint metallic odor that cannot be entirely eliminated. The following methods can help mitigate the scent (What is the metallic odor? Try smelling a coin; coins are made of a high proportion of copper alloy, and their scent is the metallic odor). ● Methods to mitigate odor: - Clean brass jewelry regularly and dry it thoroughly. - Apply a small amount of petroleum jelly to the brass jewelry. This will not only insulate the scent but also act as a protective layer to slow down oxidation. - It is not recommended to wear jewelry while swimming or exercising, as it may affect your performance. It is also not recommended to wear jewelry in hot springs, as sulfur can cause silver and copper metals to tarnish. - ● Notes Handmade items require queuing for production. The waiting time is at least 3 days (this duration may increase depending on the number of preceding orders and the complexity of the production). This does not include logistics time after shipping. Logistics times may be extended during peak shopping seasons or national holidays, which are factors beyond our control. If you have any specific requirements, we recommend discussing them via message before purchasing. The actual product and color may vary slightly due to the display settings of your device. If you are seeking absolute perfection, please consider this before purchasing. ● Returns & Exchanges Dear valued customer, we hope that each piece from soid Studio is the perfect accessory for you. We apologize if certain factors necessitate a return or exchange and remind you to contact us as soon as possible within the following guidelines. - Product Appreciation Period In accordance with consumer protection laws, you have a 7-day appreciation period starting from the day after the product arrives at your doorstep (7 days inclusive of weekends). If you wish to return or exchange an item, please contact us within 7 days from the day after receiving the product using the platform's messaging function, soid Studio's "Email," or our social media accounts such as Facebook, Line@, or Instagram. We will assist you with the return or exchange process. Please include the following information in your message: 1. Name 2. Order Number 3. Contact Phone Number 4. Name of Product(s) for Return/Exchange 5. Reason for Return/Exchange and Photos - Return & Exchange Policy Items eligible for return or exchange must meet one of the following conditions, and the original packaging and its contents must be intact. ** Stains or malfunctions not caused by human error. ** The style received does not match the original order. - The following situations will incur a service fee for "exchange": If upon receiving the jewelry, you find that the "size specification is not suitable" or "the style does not meet expectations," a modification processing service fee starting from "NTD$150" will be charged per exchange. The fee may increase depending on the number of items to be modified, the complexity, and the time required for the modification. - For each order, within 7 days from the day after pickup, the "round-trip shipping fee" for exchanges is free once. If an exchange is requested after 7 days, the customer will be responsible for the round-trip shipping costs. - For each order, within 7 days from the day after pickup, the "return shipping fee" for a single item from a returned order is free once. If you wish to return another item from the same order within 7 days, the return shipping fee will be borne by the customer. Returns will not be accepted after 7 days. - Refund Details for Returns: ** For a single item return, the refund will be the item's retail price - any discounts applied to that item + the shipping fee for the customer to return the item (the customer must provide the logistics invoice or receipt with the cost indicated to confirm the refund). ** For an order return, the refund will be the total retail price of all items listed in the order - any discounts applied to the order + the shipping fee for the customer to return the items (the customer must provide the logistics invoice or receipt with the cost indicated to confirm the refund). ** Refunds for returns do not include the original shipping fee paid by the customer. - The following situations cannot be accepted for returns: Any orders or items outside the 7-day product appreciation period. Invasive earrings and ear studs. Custom-made, personalized items. Damage caused by human factors, such as: stains, malfunctions, damage, wear, scuffs, scratches, or dirt. Incomplete jewelry boxes, missing accessories, or gifts for returned items. Malicious or large-volume returns. If you have applied for a return or refund due to personal reasons, and later reorder the same product, you will not be eligible for further returns or refunds for that specific item. - Exchange Process Contact us → We confirm eligibility for exchange → Customer chooses shipping method (convenience store or postal mail) and provides new shipping address or convenience store details → Customer packages the complete item → Customer ships the original item (free round-trip shipping once within 7 days; if the customer pays upfront, we will refund the shipping cost) → We receive the item, inspect it, and confirm it is correct → We replace and ship the new item → Customer receives the item. - Return Process Contact us → We confirm eligibility for return → Customer chooses shipping method (convenience store or postal mail) and provides a bank account for refund → Customer packages the complete item → Customer ships the original item (free return shipping once within 7 days; if the customer pays upfront, we will refund the shipping cost) → We receive the returned item, inspect it, and confirm it is correct → Refund is processed.