Custom Pet Portrait Elegant Mirror Phone Case (MagSafe) iPhone Case

https://www.youtube.com/shorts/HPBYq0JIMtI __**Product Details**__ • Free name addition. Please note the name in your order. • Features MagSafe compatibility, allowing you to attach magnetic stands https://hk.pinkoi.com/product/pQYPgnJP and magnetic card holders https://hk.pinkoi.com/product/LEYnmrxs anytime. • Available for multiple iPhone models. Please select your model from the dropdown list above. • The artist will draw a half-body portrait of your pet. (For a full-body portrait, an additional HK$80 per pet applies. You can add this here: https://hk.pinkoi.com/product/YTWiqUDh) https://live.staticflickr.com/65535/54734888294_a876484f52.jpg https://live.staticflickr.com/65535/54735017795_c4df1efb37.jpg https://live.staticflickr.com/65535/54734651926_bc093bb167.jpg https://live.staticflickr.com/65535/54734651936_7afc63e611.jpg https://live.staticflickr.com/65535/54734872803_d9d2117e5e.jpg https://live.staticflickr.com/65535/54734651896_401c8ed053.jpg https://live.staticflickr.com/65535/54734651886_86120236af.jpg https://live.staticflickr.com/65535/54734888224_38ed60279d.jpg https://live.staticflickr.com/65535/54734651866_77f6fd2807.jpg https://live.staticflickr.com/65535/54733820647_bda180887e.jpg __**Q&A**__ **If I'm not satisfied with the pet portrait, can I request revisions?** Yes! All portraits are digitally illustrated by our professional artists. After you place your order and provide photos, you can expect the artist to complete your pet's portrait within approximately 3-7 business days. We will send you a preview via Pinkoi messages. If you have any feedback, please let us know, and we will work to perfect the portrait! We will not proceed with production until you confirm the portrait, ensuring you receive a product that matches your approval. During peak seasons or high order volumes, artists may require a little more time for illustration. If you request a change of photo after placing your order, an HK$80 fee per pet will be charged for redrawing, as the artist will need to start over. Once a portrait is confirmed, it will be sent directly for production, and no further modifications can be made. **If I provide my own photos for customization, can I feature multiple pet portraits on one product?** Yes. You can provide one photo containing all your pets, or separate photos for each pet. The artist will illustrate them all on the same product. The product price includes the illustration of one pet. An additional HK$80 fee will be charged for each extra pet illustrated. You can contact us through the "Contact Designer" function on your Pinkoi order page for more details. **I'm not sure if the photo I provided is suitable.** Please don't worry. We can work with most photos taken with smartphones. If our artist finds a photo to be unsuitable, we will inform you. **Does the custom product price include the illustration file?** The custom product price includes the illustration service for one pet and the physical product, but it does not include the illustration file. We will send a watermarked image when confirming the draft with you. Please rest assured that the watermark will not appear on the printed product. We do not currently sell illustration files. **Will you use the illustrations from my custom orders to create products for sale?** Please rest assured, we will not. All portraits are digitally illustrated by our professional artists, and our company holds the copyright to the illustrations. We may have the opportunity to display these illustrations as samples in public spaces or on social media. However, out of respect for every owner and their beloved pets, we absolutely will not use custom order illustrations to create products for sale. The animal designs in our existing gallery are drawn from reference photos that have commercial and resale licenses. **The product color looks slightly different on my screen. Is this normal?** Yes, this is normal. Product colors may vary depending on the environment and the display settings of your browsing device. There might be color differences between the actual product color and the draft displayed on your screen. The perceived depth of color is subjective and varies from person to person. Please confirm that you can accept potential color variations before placing your order. **Can I cancel my order or get a refund?** For custom-made orders, if you request a cancellation within two hours of providing your photos for illustration, an HK$80 fee per pet will be charged. This is because we send your uploaded pet photos directly to the artist upon order placement, and they may have already begun the illustration process. Please note that as our products are custom-made, we cannot offer refunds or returns once production has begun. **What should I do if the product arrives damaged?** If the item arrives damaged or with a production error, we will remake and reship it free of charge. Please contact us within 3 days of receiving the item, providing your order number and photos illustrating the issue, and we will assist you promptly. The replacement guarantee does not apply in the following situations, and we are not responsible for these issues: - Damage caused by misuse, improper handling, or inadequate maintenance. - Personal preferences, differences from imagination, aesthetic judgments, change of mind, and taste, etc. - Color differences, variations in color depth, etc., between website photos, illustration drafts, and the actual product due to the different resolutions of each computer screen. - Loose threads, marking dots, minor stains, etc. All product dimensions in our store are measured manually, and there may be slight errors due to different measurement methods. We appreciate your understanding.