V-flat NP01 Black

**How to Measure Your Size?** 1. Prepare paper, a pen, and a ruler. Place your foot on the paper and trace its outline. https://live.staticflickr.com/65535/49231051642_b56478be2a.jpg 2. Mark the widest points on both sides and the furthest points at the front and back. https://live.staticflickr.com/65535/49241518862_0d80b78427.jpg 3. Use the ruler to measure your foot's length (CM) and width (CM). https://live.staticflickr.com/65535/49231051572_d423168386.jpg **Size Chart** https://live.staticflickr.com/65535/49230925111_5f9c9ef7a3_z.jpg **Shipping Information** https://live.staticflickr.com/65535/49273043107_75e581ae43.jpg **For First-Time Buyers:** • Aesop shoes offer a seven-day return policy. Please ensure your product's appearance, size, and color are confirmed within seven days of receipt. Returns or exchanges will not be accepted after this period. • Please try shoes on indoors. Returns or exchanges will not be accepted under the following conditions: beyond the seven-day inspection period / visible signs of wear / worn soles / stains on the upper / odors. • If you have concerns about the size you've ordered, please refer to the "How to Choose Your Size" page or contact customer service directly via private message. • Product Defects Products are inspected before shipping. In the event of an oversight, such as delamination or loose stitching, please take photos of the issue and contact customer service. We will assist you in resolving the matter promptly. • Leather Grain and Wood Tones Leather and wood are natural materials, and slight variations in grain or minor marks from insect bites on the leather are natural occurrences. Any blue discoloration on wooden heels is due to a chemical reaction within the wood and does not affect its structural integrity, so you can wear them with confidence. https://live.staticflickr.com/65535/49276409856_e0b4a75cdd.jpg https://live.staticflickr.com/65535/49275945978_966a6ac71c.jpg https://live.staticflickr.com/65535/49276608107_758f52ece6.jpg https://live.staticflickr.com/65535/49275945933_23e9a218fd.jpg **Returns and Exchanges Explained** • For Returns/Exchanges: Within 7 days of receiving your order, please notify customer service. Kindly return the "shoes, after-sales service instructions, and invoice envelope" together in the shoe box. Before shipping! Please wrap the outer box in a plastic bag or a cardboard box; do not tape directly onto the shoe box for return. Upon receiving the exchanged item, Aesop shoes will confirm its condition and ship the replacement as soon as possible. • Shipping Costs: > If a defect is found and confirmed by Aesop shoes as our oversight, we will cover the shipping costs. > For returns/exchanges due to size or personal reasons, shipping costs will be shared by both parties for one trip. > Upon receiving the exchanged item, Aesop shoes will confirm its condition and ship the replacement as soon as possible. > If a second return or exchange is required, the round-trip shipping costs will be borne by the consumer. • Return/Exchange Shipping Method: Please use the same shipping method as when you purchased the item for returns/exchanges. (For Hong Kong and Macau, please use SF Express.) Convenience Store Pickup: Ship to 7-11 Kangping Store (Recipient: Huang Yao-Xian) Home Delivery: Please use postal service and ship to the address indicated on the invoice stamp (Contact Number: 0921-771-061) ※ If the item is not returned using the original shipping method, any additional shipping costs incurred will be the responsibility of the consumer.