※ The price of this store does not include sugar dolls, which need to be purchased separately
◆This cake has three styles of flower decorations to choose from, please refer to the store pictures
Figure 1〈A〉 Style – Three color schemes available
Figure 2〈B〉 Style – Three color schemes available
Figure 3〈C〉 Style – Two color schemes available
◆Selectable colors
Blue, pink, orange, green, purple, milk tea, black and gray, white
◆Ordering steps and common questions when choosing "Home Delivery"
《Step 1》Ask whether the order can be arranged on the desired delivery date and wait for a reply
《Step 2》Place an order after confirming that the arrival time can be arranged
《Step 3》When placing an order, please fill in the [Style] and [Color] in the Remarks column
〈If no remarks are made, the combination will be random〉 and provide the following information
‧ One photo of your pet (send a message within the station)
Name and gender
· Candles should be "single" or "numbered"
· Desired delivery arrival date
Desired delivery arrival time
"Noon" before 13:00
Afternoon: 14:00～18:00
【Size and weight】
〈 4-inch cake body 〉
Diameter: 9.5 cm, height: 5 cm, weight: 370 g
Small size for about 2 meals
Medium size about 1 meal
※The above measurement range does not include the decoration part
【FAQ】
Q: Can I specify the delivery date?
A: You can specify the delivery date from Monday to Saturday (only delivery during noon on Saturday).
There may be some changes during national holidays, please refer to the Black Cat announcement
Q: When is the recommended delivery time?
A: All cakes received are frozen. It is recommended that they arrive one or two days before the celebration and be refrigerated to thaw the day before the celebration.
Q: Can I pick up my package at a convenience store?
A: Currently there is no over-collection or cash on delivery. We use Black Cat low-temperature frozen delivery to your door.
Q: What kind of pet photos should be provided?
A: When taking photos of your pet, try not to cut its ears or face, as this will result in a better result!
【Ordering related questions】
‧ It is recommended to order cakes 10-15 days in advance. If you cannot order within the recommended time, you can send a private message to ask if we can make a cake for you before your birthday.
· The cake will arrive frozen, so please allow time for thawing. Please fill in the arrival date as one or two days before the birthday, not the birthday.
· The order of adding sugar dolls will be updated daily in the store according to the order status of the month. The arrival date can be placed during the selected date.
· As it is a custom cake, the cake will be made only after the order is placed and the remittance is completed. If the remittance is overdue, the order will be cancelled by the system and will be deemed to have given up the reservation and no process will be arranged.
If you decide to cancel the order, you can apply for cancellation seven days before the original delivery date.
【Additional cake accessories】
｜Birthday card for pets
｜Blessing Greeting Card
｜Candles (single candle or numbers)
｜Birthday hat
｜Cake Cutter
One copy is attached for each of the above. If you need a second copy, you can purchase it later.
If you need a birthday wreath insert or a cake flower plate, you can purchase them separately in the accessories purchase area.
【Ingredients】
‧ The ingredients used are indicated in the product descriptions of each style. If there are any inedible ingredients, please write them in the remarks column and they will not be added.
‧Mashed potatoes + unsweetened whipped cream are the main ingredients for cake decoration, with a ratio of 10 potatoes to 1 whipped cream. If your pet is allergic to this ingredient, you can use mashed sweet potatoes instead. You cannot choose the writing style of the cake, color, or style when using mashed sweet potatoes. You can only choose pure sweet potato color.
【Cake main ingredients description】
〈Dog〉Meat + broccoli + carrot + chia seeds
·〈Cat〉Meat＋Dried fish＋Chia seeds
‧ If there are no allergens in the ingredients, both cakes can be enjoyed by dogs and cats
The main meat will be filled in the mold to the required amount. Each batch of meat loses different amounts of water during the baking process. The [Size and Quantity Instructions] in the store is for reference only.
【Color and style】
· Use natural fruit powder as color for squeezing flowers
When placing an order, please fill in the desired style and color in the remarks column (if no remarks are made, we will help you match). The cookies are randomly matched.
· Because different designers have different sensitivities to color tones, the color scheme only provides color selection, and the depth of the color is determined by the designer.
【Thawing precautions】
‧ It is recommended to refrigerate and thaw for at least 12 hours before the celebration. If it is still frozen, please thaw it at room temperature or use a microwave (low heat) to thaw and consume it within 2-3 days.
‧ If the whole thawing process takes about 1-2 hours at room temperature, it is normal for water to come out during the process.
‧ When fully-glazed cakes are shipped, there will be bubbles around the edges to prevent collisions. Please remove the bubbles around the edges before freezing the cakes to prevent sticking.
‧ When thawing or freezing the cake, please put it in the cake box and put it in the refrigerator to prevent the cake from being directly exposed to the cold air in the refrigerator during thawing or storage, which may cause serious cracks on the cake surface.
[Shelf Life]
‧ If the cake is received in a frozen state, it can be kept in the freezer for 15-20 days or in the refrigerator for 2-3 days
【About Sugar Doll】
‧ Sugar dolls can only be purchased when buying cakes, not sold individually
‧ The sugar dolls are customized according to the appearance and fur color of the pet. The style of the customized sugar dolls is Q version cute style
‧ The sugar dolls are made of fondant, which is made of a lot of sugar. It is not recommended to feed them to pets.
‧ When you receive the sugar doll, you can take it out and let it warm up to room temperature. During the process, it will be sticky with moisture. Wait for a while and it will slowly dry up.
‧ Storage method: After the sugar dolls are dried, they can be stored in a dry and cool place
【Transportation related】
· If you use Black Cat low-temperature delivery, you need to pay the shipping fee of 160 yuan
If you want to send to outlying islands (Penghu, Kinmen, Matsu, Green Island), please inform us separately. The shipping fee to outlying islands is different from that to the island.
· The following areas do not provide package delivery services: Penghu County Magong City (Hujing Island, Tongpan Island), Wangan Township, Qimei Township, Baisha Township (Dachang Island, Yuanbei Island), Kinmen County Lieyu (Dadan Island, Erdan Island), Wuqiu Township, Taitung County Lanyu Township, Diaoyu Islands, Dongsha Islands, Nansha Islands
There are certain risks in cake delivery. We will do our best to take anti-collision measures, but there are still unavoidable factors in the delivery process. If there is displacement, biscuit breakage, minor damage to the squeezed flowers, or the details of the cake portrait falling off (such as a broken nose or ear), it is not within the scope of compensation and the risk must be borne by the customer.
We will take photos before shipping. When you receive the cake, please unpack and check immediately to see if there is "serious damage and shapelessness" or "cooling and corruption". If there is any problem, please take a photo and contact us as soon as possible for follow-up processing.
Regarding the delivery of goods, if there are any special matters that need to be reminded to the driver, you can make a note when placing an order, and we will help you make a note on the delivery order to remind the driver
During the peak delivery period (Spring Festival, Dragon Boat Festival, Mid-Autumn Festival, Double 11) and other festivals, the volume of goods is large and Black Cat cannot guarantee next-day delivery. Please order in advance and arrive 2-3 days before the birthday to avoid missing the birthday.
Due to the high volume of home delivery during festivals, the delivery quality is less stable. Please arrive early to avoid the peak period of home delivery during festivals. If the cakes delivered during the peak period of home delivery are damaged, we will not be responsible. Please think twice before ordering.
· Home delivery can specify the delivery date. If the delivery company encounters an emergency during the delivery process (such as being unable to contact the recipient, personal factors such as no one at the delivery address) or unavoidable factors (such as typhoons and natural disasters) that cause the delivery to be delayed, we will not be liable for compensation.
If you order more than two cakes and need to send them to different addresses, please place the order in two batches.
【Recommendations and specifications for arrival date】
Please try to arrive 1-2 days before your birthday to avoid uncontrollable factors during transportation on the expected arrival date and delays.
If you need to send the birthday cake to other places (such as B&Bs, hotels, restaurants), please send it to the birthday destination in advance, and the owner will collect it and pack it appropriately to avoid the situation where it is not delivered on the same day.
If you find that the cake is not delivered on the specified date and time, please contact Black Cat customer service or us before 17:00 on the same day to help you check the status and solve the problem, so as to avoid that the Black Cat station will not be able to handle it immediately after closing on the same day, and you need to wait until opening to handle it. We will not be responsible for overtime
If you need to contact the recipient by phone when the goods arrive, please be sure to tell us and we will make a special note to remind the driver to avoid the situation where the driver leaves when there is no one at the delivery address.
If you are not sure whether there will be someone to receive the package on the arrival date, or if you are not sure whether you can receive the driver's call, it is recommended that you go to the operation station where your package arrives and pick it up by yourself during the operation hours. If necessary, please inform us in advance.
· Urgent order (if the order date can be arranged as the earliest delivery date is the birthday celebration) If the above two factors [transportation related] [arrival date related suggestions and specifications] are not delivered as scheduled, the merchant will not be liable for compensation
[Package delivery query and arrival information change]
· When a parcel is sent out, a Black Cat parcel tracking code will be sent to your mailbox. If you need to check the delivery progress, you can call Black Cat customer service on the day of arrival to check the parcel tracking code. Customer service working hours are 〈 09:00 - 18:00 〉. You can also check the delivery progress on the Black Cat official website
After the package is sent out, if you need to change the relevant information of the recipient, please call the Black Cat customer service to provide the package tracking code, and you can make changes with the customer service
※ By placing an order, you agree to the relevant regulations of this ordering description※
Instagram 🦴family.mao
FB🐶@family.mao
◆This cake has three styles of flower decorations to choose from, please refer to the store pictures
Figure 1〈A〉 Style – Three color schemes available
Figure 2〈B〉 Style – Three color schemes available
Figure 3〈C〉 Style – Two color schemes available
◆Selectable colors
Blue, pink, orange, green, purple, milk tea, black and gray, white
◆Ordering steps and common questions when choosing "Home Delivery"
《Step 1》Ask whether the order can be arranged on the desired delivery date and wait for a reply
《Step 2》Place an order after confirming that the arrival time can be arranged
《Step 3》When placing an order, please fill in the [Style] and [Color] in the Remarks column
〈If no remarks are made, the combination will be random〉 and provide the following information
‧ One photo of your pet (send a message within the station)
Name and gender
· Candles should be "single" or "numbered"
· Desired delivery arrival date
Desired delivery arrival time
"Noon" before 13:00
Afternoon: 14:00～18:00
【Size and weight】
〈 4-inch cake body 〉
Diameter: 9.5 cm, height: 5 cm, weight: 370 g
Small size for about 2 meals
Medium size about 1 meal
※The above measurement range does not include the decoration part
【FAQ】
Q: Can I specify the delivery date?
A: You can specify the delivery date from Monday to Saturday (only delivery during noon on Saturday).
There may be some changes during national holidays, please refer to the Black Cat announcement
Q: When is the recommended delivery time?
A: All cakes received are frozen. It is recommended that they arrive one or two days before the celebration and be refrigerated to thaw the day before the celebration.
Q: Can I pick up my package at a convenience store?
A: Currently there is no over-collection or cash on delivery. We use Black Cat low-temperature frozen delivery to your door.
Q: What kind of pet photos should be provided?
A: When taking photos of your pet, try not to cut its ears or face, as this will result in a better result!
【Ordering related questions】
‧ It is recommended to order cakes 10-15 days in advance. If you cannot order within the recommended time, you can send a private message to ask if we can make a cake for you before your birthday.
· The cake will arrive frozen, so please allow time for thawing. Please fill in the arrival date as one or two days before the birthday, not the birthday.
· The order of adding sugar dolls will be updated daily in the store according to the order status of the month. The arrival date can be placed during the selected date.
· As it is a custom cake, the cake will be made only after the order is placed and the remittance is completed. If the remittance is overdue, the order will be cancelled by the system and will be deemed to have given up the reservation and no process will be arranged.
If you decide to cancel the order, you can apply for cancellation seven days before the original delivery date.
【Additional cake accessories】
｜Birthday card for pets
｜Blessing Greeting Card
｜Candles (single candle or numbers)
｜Birthday hat
｜Cake Cutter
One copy is attached for each of the above. If you need a second copy, you can purchase it later.
If you need a birthday wreath insert or a cake flower plate, you can purchase them separately in the accessories purchase area.
【Ingredients】
‧ The ingredients used are indicated in the product descriptions of each style. If there are any inedible ingredients, please write them in the remarks column and they will not be added.
‧Mashed potatoes + unsweetened whipped cream are the main ingredients for cake decoration, with a ratio of 10 potatoes to 1 whipped cream. If your pet is allergic to this ingredient, you can use mashed sweet potatoes instead. You cannot choose the writing style of the cake, color, or style when using mashed sweet potatoes. You can only choose pure sweet potato color.
【Cake main ingredients description】
〈Dog〉Meat + broccoli + carrot + chia seeds
·〈Cat〉Meat＋Dried fish＋Chia seeds
‧ If there are no allergens in the ingredients, both cakes can be enjoyed by dogs and cats
The main meat will be filled in the mold to the required amount. Each batch of meat loses different amounts of water during the baking process. The [Size and Quantity Instructions] in the store is for reference only.
【Color and style】
· Use natural fruit powder as color for squeezing flowers
When placing an order, please fill in the desired style and color in the remarks column (if no remarks are made, we will help you match). The cookies are randomly matched.
· Because different designers have different sensitivities to color tones, the color scheme only provides color selection, and the depth of the color is determined by the designer.
【Thawing precautions】
‧ It is recommended to refrigerate and thaw for at least 12 hours before the celebration. If it is still frozen, please thaw it at room temperature or use a microwave (low heat) to thaw and consume it within 2-3 days.
‧ If the whole thawing process takes about 1-2 hours at room temperature, it is normal for water to come out during the process.
‧ When fully-glazed cakes are shipped, there will be bubbles around the edges to prevent collisions. Please remove the bubbles around the edges before freezing the cakes to prevent sticking.
‧ When thawing or freezing the cake, please put it in the cake box and put it in the refrigerator to prevent the cake from being directly exposed to the cold air in the refrigerator during thawing or storage, which may cause serious cracks on the cake surface.
[Shelf Life]
‧ If the cake is received in a frozen state, it can be kept in the freezer for 15-20 days or in the refrigerator for 2-3 days
【About Sugar Doll】
‧ Sugar dolls can only be purchased when buying cakes, not sold individually
‧ The sugar dolls are customized according to the appearance and fur color of the pet. The style of the customized sugar dolls is Q version cute style
‧ The sugar dolls are made of fondant, which is made of a lot of sugar. It is not recommended to feed them to pets.
‧ When you receive the sugar doll, you can take it out and let it warm up to room temperature. During the process, it will be sticky with moisture. Wait for a while and it will slowly dry up.
‧ Storage method: After the sugar dolls are dried, they can be stored in a dry and cool place
【Transportation related】
· If you use Black Cat low-temperature delivery, you need to pay the shipping fee of 160 yuan
If you want to send to outlying islands (Penghu, Kinmen, Matsu, Green Island), please inform us separately. The shipping fee to outlying islands is different from that to the island.
· The following areas do not provide package delivery services: Penghu County Magong City (Hujing Island, Tongpan Island), Wangan Township, Qimei Township, Baisha Township (Dachang Island, Yuanbei Island), Kinmen County Lieyu (Dadan Island, Erdan Island), Wuqiu Township, Taitung County Lanyu Township, Diaoyu Islands, Dongsha Islands, Nansha Islands
There are certain risks in cake delivery. We will do our best to take anti-collision measures, but there are still unavoidable factors in the delivery process. If there is displacement, biscuit breakage, minor damage to the squeezed flowers, or the details of the cake portrait falling off (such as a broken nose or ear), it is not within the scope of compensation and the risk must be borne by the customer.
We will take photos before shipping. When you receive the cake, please unpack and check immediately to see if there is "serious damage and shapelessness" or "cooling and corruption". If there is any problem, please take a photo and contact us as soon as possible for follow-up processing.
Regarding the delivery of goods, if there are any special matters that need to be reminded to the driver, you can make a note when placing an order, and we will help you make a note on the delivery order to remind the driver
During the peak delivery period (Spring Festival, Dragon Boat Festival, Mid-Autumn Festival, Double 11) and other festivals, the volume of goods is large and Black Cat cannot guarantee next-day delivery. Please order in advance and arrive 2-3 days before the birthday to avoid missing the birthday.
Due to the high volume of home delivery during festivals, the delivery quality is less stable. Please arrive early to avoid the peak period of home delivery during festivals. If the cakes delivered during the peak period of home delivery are damaged, we will not be responsible. Please think twice before ordering.
· Home delivery can specify the delivery date. If the delivery company encounters an emergency during the delivery process (such as being unable to contact the recipient, personal factors such as no one at the delivery address) or unavoidable factors (such as typhoons and natural disasters) that cause the delivery to be delayed, we will not be liable for compensation.
If you order more than two cakes and need to send them to different addresses, please place the order in two batches.
【Recommendations and specifications for arrival date】
Please try to arrive 1-2 days before your birthday to avoid uncontrollable factors during transportation on the expected arrival date and delays.
If you need to send the birthday cake to other places (such as B&Bs, hotels, restaurants), please send it to the birthday destination in advance, and the owner will collect it and pack it appropriately to avoid the situation where it is not delivered on the same day.
If you find that the cake is not delivered on the specified date and time, please contact Black Cat customer service or us before 17:00 on the same day to help you check the status and solve the problem, so as to avoid that the Black Cat station will not be able to handle it immediately after closing on the same day, and you need to wait until opening to handle it. We will not be responsible for overtime
If you need to contact the recipient by phone when the goods arrive, please be sure to tell us and we will make a special note to remind the driver to avoid the situation where the driver leaves when there is no one at the delivery address.
If you are not sure whether there will be someone to receive the package on the arrival date, or if you are not sure whether you can receive the driver's call, it is recommended that you go to the operation station where your package arrives and pick it up by yourself during the operation hours. If necessary, please inform us in advance.
· Urgent order (if the order date can be arranged as the earliest delivery date is the birthday celebration) If the above two factors [transportation related] [arrival date related suggestions and specifications] are not delivered as scheduled, the merchant will not be liable for compensation
[Package delivery query and arrival information change]
· When a parcel is sent out, a Black Cat parcel tracking code will be sent to your mailbox. If you need to check the delivery progress, you can call Black Cat customer service on the day of arrival to check the parcel tracking code. Customer service working hours are 〈 09:00 - 18:00 〉. You can also check the delivery progress on the Black Cat official website
After the package is sent out, if you need to change the relevant information of the recipient, please call the Black Cat customer service to provide the package tracking code, and you can make changes with the customer service
※ By placing an order, you agree to the relevant regulations of this ordering description※
Instagram 🦴family.mao
FB🐶@family.mao