876,697 unique items
  • User Guide

    • What is the International Forwarding Service?

      Customers can order from several Taiwan-based shops, and have the orders delivered to Pinkoi's International Forwarding Center in Taipei. We then bundle the separate orders into a single package and ship it to the customers, thus saving them from paying multiple international shipping fees.

    • Who can use the International Forwarding Service?

      1. International Forwarding is available for customers based in mainland China, Hong Kong, Macau, the USA, Canada, Australia, Singapore, and Malaysia.
      2. Note: if you are only buying from one shop, it may be faster and more economical to get the designers to post the items to you directly.
    • What is the process of International Forwarding?

      1. 1. After you (the customer) have finished putting items into your Cart, go to checkout. Then select "To Pinkoi Forwarding Center" and complete the payments for your orders.
      2. 2. Notify Pinkoi that you have finished ordering items that require the International Forwarding Service. To do this, go to the top navigation bar and hover over “My Pinkoi.” Click “Orders,” then “Paid Orders.” Lastly, please click the "Ship now" button.
      3. 3. If after clicking "Ship now" you realize that you need to add another item to your package, please contact us. We'll try our best to assist you.
      4. 4. To track orders, simply go to the Paid Orders page. The Order Status box is under the Order Details box.
      5. 5. Once we have shipped your bundled package, we will send a message to your Pinkoi inbox containing the tracking number and/or outstanding shipping fee. Please note that customers in mainland China, Hong Kong, and Macau pay the shipping fee on receipt of the package; customers in the USA, Canada, Australia, Singapore, and Malaysia pay the quoted shipping fee by Chunghwa Post before we ship the package.
      6. Note: Pinkoi's Forwarding Center will only store items for 3 months (counting from the day of package arrival). Our system will automatically notify you of the last date of storage. Once you have finished adding orders to your package, please click "Ship now" and we will send the bundled package to you. Without notification, items stored for more than 3 months will be disposed of without notice.
    • How are international shipping fees calculated?

      1. Part 1 — Taiwan local shipping: this is the local shipping fee for Taiwanese designers to send their products to Pinkoi's Forwarding Center in Taipei. These fees are stated when customers select the "To Pinkoi Forwarding Center" option at checkout. These fees are paid with the orders at checkout.
      2. Part 2 — One international shipping: this is calculated according to weight and volume. Customers in mainland China, Hong Kong, and Macau pay this fee on receipt of the package. Customers in the USA, Canada, Australia, Singapore, and Malaysia pay the quoted shipping fee by Chunghwa Post before we ship the package.
    • Why do I need to send a copy of personal ID to the Forwarding Center?

      This is mainly for customers in mainland China: the new customs regulations of the People's Republic of China now require a color copy of personal ID and proof of purchase for customs clearance. Pinkoi's Forwarding Center will only use this copy for customs clearance, and will not use it for other purposes.

    • Why is the Forwarding Service not available with certain shops?

      1. The Service may be unavailable because:
        1. 1. The shop is not based in Taiwan. Currently, the Forwarding Service is only available when ordering from shops based in Taiwan.
        2. 2. The item is prohibited for international shipping by overseas customs control.
        3. 3. The authorized representative (authorized seller of a designer's products) does not have the right to sell outside certain regional areas.
    • If all my orders have arrived at the Forwarding Center, why have you still not shipped the package?

      Please go to the Paid Orders page and check that you have clicked "Ship now" which notifies the Forwarding Center that you have finished adding orders to your bundled package.

    • If I have only one order, can I still use the International Forwarding Service?

      Yes you can still use the Service. However, please see if the designer already provides international shipping options. You may find that for a single order, it would be faster and more economical to use the designer's own international shipping options.

    • What are the operational hours of the Forwarding Center?

      We ship packages Monday to Friday at 4 PM (UTC+8). We are closed on Saturdays, Sundays, and Taiwanese public holidays.

    • What is the limited-time shipping fee discount?

      Pinkoi is currently offering a discount on international shipping for a limited time only. The discount will be calculated according to the final order cost that uses international forwarding service. If your order reaches NT$3,000, you will receive a Pinkoi gift card of NT$100 which comes with your order. This gift card can be used for future purchases.

    • How long does it take for the Forwarding Center to ship my package?

      We ship bundled packages to customers within 3 working days from receiving all orders at the Forwarding Center. We will then send out an automated email containing your package tracking number. Thank you for your patience.

    • What are the estimated shipping & handling (S/H) fees to the USA, Canada, Australia, Singapore, or Malaysia?

      1. CountryUSACanadaAustraliaSingaporeMalaysia
        ~ 0.5 kgNTD 200NTD 230NTD 310NTD 220NTD 170
        ~ 1 kgNTD 380NTD 385NTD 415NTD 275NTD 225
        ~ 1.5 kgNTD 540NTD 540NTD 520NTD 330NTD 280
        ~ 2 kgNTD 700NTD 695NTD 625NTD 385NTD 335
        ~ 2.5 kgNTD 860NTD 850NTD 750NTD 440NTD 390
        ~ 3 kgNTD 1020NTD 1005NTD 855NTD 495NTD 445
        ~ 3.5 kgNTD 1180NTD 1160NTD 960NTD 550NTD 500
        ~ 4 kgNTD 1340NTD 1315NTD 1065NTD 605NTD 555
        ~ 4.5 kgNTD 1500NTD 1470NTD 1170NTD 660NTD 610
        5 kgNTD 1660NTD 1625NTD 1275NTD 715NTD 665
        Shipment ChungHwa Post AirMail
      2. 1. All fees are approximate.
      3. 2. Cost varies according to package size and weight.
    • Where can I track my package in transit?

      1. 1. SF Express: http://www.sf-express.com/sg/en
      2. 2. Chunghwa Post: http://goo.gl/wuiijS
      3. 3. QS Singapore Post: http://quantiumsolutions.com/sg-en/
      4. 4. 17TRACK All-in-one package tracking: http://www.17track.net/en
    • How long will the Forwarding Center store my items? What happens if my items are stored past this date?

      Pinkoi's Forwarding Center will only store items for 3 months (counting from the day of package arrival). Our system will automatically notify you of the last date of storage. Once you have finished adding orders to your package, please click "Ship now" and we will send the bundled package to you. Without notification, items stored for more than 3 months will be disposed of without notice.

    • What products will not be forwarded by the International Forwarding Center?

      1. 1. Liquids, powders, or pastes/creams (e.g., toners, makeup removers, chapstick, essential oils, lotions, ground coffee, etc.);
      2. 2. Flammable products or products containing alcohol (e.g., candles, perfumes and colognes, balms, soaps, etc.);
      3. 3. Electronics, objects with internal batteries, or magnetic objects (e.g., magnets, clocks, lamps and shades, other lightings, portable power sources/chargers, etc.);
      4. 4. Animals, plants, or anything that contains seeds (e.g., dry flowers, preserved flower, etc.).
      5. 5. Dried fruits, cakes, or meat products.
      6. 6. Medications or health supplements.
      7. 7. Honey, jams (jellies), chili sauces;
      8. 8. Products made with concrete or wax;
      9. 9. Any other product banned or illegal in the recipient's country/region, or restricted by customs regulations in the recipient's country/region.
      10. The following products are restricted in mainland China, Hong Kong, and Macau. If you go above these limits, we'll send them separately:
        1. 1. Facial masks: limited to 40 individual masks per package
        2. 2. Foods (e.g., tea leaves, pineapple cakes, biscuits, etc.): limited to 3 kg per package
      11. Terms & Conditions:
        1. 1. The International Forwarding Center continually updates the list of banned, illegal, or restricted products according to each country/region's policies or the shipping companies' regulations. Please check the customs regulations of the recipient's country/region before placing an order.
        2. 2. When a package clears customs, any additional taxes or customs clearance charges shall be borne by the recipient.
        3. 3. Any item that we cannot send will be returned to the shop. The return shipping cost will be borne by the person deemed responsible for the non-shipping. For example, the cost will be borne by the shop if the product listing was in the wrong category, or by the customer if they failed to check the relevant policies.
        4. 4. Pinkoi reserves the right to amend or modify this service and its terms, or to withdraw this service, at any time without prior notice.
    • If I bought an item that cannot be sent overseas by the Forwarding Center, what shall I do?

      If your order cannot be sent by SF Express, we will try to use normal Post Office services. If the Post Office refuses to ship the order, please submit an order cancellation request. The shipping fee from the Taiwan-based shops to our Forwarding Center, as well as our fee to send back the item to the designers, will not be refunded.