Pinkoi is an online marketplace. All products are made, listed, and shipped by designers/sellers. Using the Pinkoi platform, customers can buy directly from, and communicate directly with, designers/sellers. Designers are responsible for providing customer service before, during, and after purchases (inc. returns). If your rights have been infringed, or if there is dispute between customer and designer/seller, please contact us and we'll provide further assistance.
This means that the product is out of stock. You can try asking the shop if they have any stock left or will have in the near future. To get in touch with the shop, simply click the "Contact designer" link under the product photo, or go to the shop's page and click the "Contact designer" right-hand pop-up button.
For customized products, designers can alter certain aspects of the original product, such as material or color, according to a customer's requirements. The time needed for production/customization will be stated. Before placing an order, please decide if the time frame is acceptable and also discuss the order details with the shop. To get in touch, simply click the "Contact designer" link under the product photo, or go to the shop's page and click the "Contact designer" right-hand pop-up button.
Pinkoi processes online payments using a HTTPS Encrypted Connection and 128-bit Advanced Encryption Standard (AES), in accordance with the International Security Standard. Moreover, Pinkoi has been approved by Taiwan's banking guidelines. Paying online on Pinkoi cannot be safer.
Once your credit/debit card payment is approved, we will send out a payment confirmation email. Please check that your email address is correct and you are subscribed to Pinkoi messages to avoid delayed confirmation.
You can also check your order statuses by going to "My Pinkoi" and then My Orders. From the left navigation menu, find "Paid Orders" and see if your order is on that page.
For more information about how to use bonus points, see About Bonus Points.
As designers (sellers) manage their own shops, we cannot give a definitive answer about shipping fees. The cost will also depend on the product size, quantity, and the shop's chosen shipping company. Please contact the shops for more information on shipping options.
As designers/sellers manage their own shops, they decide their own production and shipping times. If you're in a hurry, we suggest that you ask the shop about shipping times before placing an order. If you're in Taiwan, you can also browse the 24-Hour Shipping section.
Products that accept customizations have a "Customizable" symbol (scissors) under the product photo. Please contact the designer, and ensure that both parties are happy with the required time frame and customizations, before placing an order.
"Original design" (symbolized by the lightbulb under the product photo) means that a product is designed by a designer. The designer may also personally make the product. Originality is incorporated into the conceptualization and making of the product. Buying original designs means owning something unique!
Sign in to your account. Then, go to "My Pinkoi" and click My Orders to see all your orders (past and present).
Please first contact the designer/seller. To contact, simply click the "Contact designer" link under the product photo, or go to the shop's page and click the "Contact designer" right-hand pop-up button. If the designer does not reply within 3 business days, contact us. We'll help you contact the designer. It's our job to protect your consumer rights and to make sure that you have a wonderful shopping experience.
A positive review is the biggest encouragement for any designer! Other customers can also benefit when considering a purchase.
To leave a review, go to "My Pinkoi" and then "My Orders." Locate the correct order, and click the "Give review" button. Write something nice and attach pictures! You'll appreciate it when your intended purchase contains such reviews!