901,706 unique items
  • Join Pinkoi

    • What are the benefits of joining Pinkoi?

      Pinkoi members will get access to certain functions of the website/apps that are designed for your benefit (e.g., save items to a Wish List, follow friends or designers, share favorite items with others, and create themed Windows to showcase your tastes). Best of all, Pinkoi members earn bonus points with each purchase, which can be used for discount at checkout. We also send e-newsletters with the latest news on designers, promotional offers, and Pinkoi activities.

    • How do I join?

      Go to any Pinkoi webpage. On the top right-hand corner, find and click Sign In. Click "Join now!" to create a Pinkoi username and password. You can also sign in using your Facebook, Twitter, Weibo, or WeChat account.

    • Why didn't I receive a verification email after joining?

      If you didn't receive a verification email after joining, please check your junk mail folder. If you find the email, remember to mark Pinkoi emails as non-Junk. Add Pinkoi as a contact so that you won't miss our order notifications and offers.

      Alternatively, go to any Pinkoi webpage and click "Sign In" (top right-hand corner). Then select "Resend verification email."

    • How will Pinkoi use or store my personal information?

      When you register, Pinkoi will not ask for personal information such as your name, address, or phone number. We ask for these when you make your first purchase. The information will then be saved as the default for future purchases, thus saving you time. If you use a credit or debit card, the transaction will be processed by a third-party online payment system that uses International Security Certification. Pinkoi does not obtain or keep your credit/debit card details.

    • Do I need to join before making a purchase?

      Yes, you would need to register before making a purchase. Joining is in the interests of both the customers and designers. If you sign in, you will receive bonus points for each purchase, and have your consumer rights protected.

    • Is it free to join Pinkoi?

      Yes. It's free to register on Pinkoi.

    • What is the first-purchase discount?

      1. When you first join Pinkoi, you will get 5% off if you make your first purchase within 24 hours of registration.
      2. Discount applies automatically at checkout. Use this with your bonus points for more savings.
      3. The first-purchase discount is a time-sensitive offer, it’s not a routine benefit. Pinkoi reserves the right to change, update or discontinue the first-purchase discount and any relevant terms anytime.
  • Signing in

    • How do I sign in to my Pinkoi account?

      Go to any Pinkoi webpage, and click "Sign In" on the top right-hand corner. Enter your Pinkoi username and password. You can also sign in using your Facebook, Twitter, Weibo, or WeChat account.

    • Are there benefits to using a Facebook login?

      Using your Facebook login is not only quick and simple, but also opens up access to Pinkoi's additional functions which may add to your shopping experience. For example, as your Facebook account is linked, you can share your favorite designs or Pinkoi Zine articles with your friends on Facebook. Share what you love with those you love!

    • If I register for a Pinkoi account, will this account be merged with my Facebook account?

      If you have a Pinkoi login and you also use your Facebook account to sign in to Pinkoi, Pinkoi's system will register these as separate accounts. So whether you are buying or giving reviews, please note the account that you are using.

    • What is the difference between using a Facebook login and a Pinkoi login?

      Using Facebook or your Pinkoi login to sign in will give you access to the same features on Pinkoi's website/apps. Additionally, using Facebook to sign in will give access to features such as sharing designs on Facebook or commenting on Pinkoi Zine articles.

  • My Profile

    • Why should I fill in my personal profile?

      Pinkoi is a community-style e-commerce platform. This means that apart from buying and selling designs, we also want Pinkoi to be a place where design lovers gather. On Pinkoi, you can find friends with similar preferences, share your tastes with others, and widen your appreciation for great designs.

      For these reasons, we encourage you to share personal blogs and favorite products on your Pinkoi profile page, as well as add a brief self-introduction so that your friends can get to know your tastes.

    • Where can I edit my profile?

      After signing in to your account, go to the top navigation bar, hover over "My Pinkoi," and select "My Account." From the left navigation menu, find and complete the General Settings and About Me pages. Write something interesting about yourself!

    • Where can I edit my email address?

      After signing in to your account, go to the top navigation bar, hover over "My Pinkoi," and select "My Account." From the left navigation menu, find General Settings, and edit your email address.

    • Where can I edit my regular shipping addresses?

      After signing in to your account, go to the top navigation bar, hover over "My Pinkoi," and select "My Account." From the left navigation menu, find Address Book, and edit/delete your previous shipping addresses.

  • Password

    • How do I retrieve a forgotten password?

      Go to any Pinkoi webpage. At the top right-hand corner, click Sign In. Click "Forgotten password?" below the "Sign in" button, and follow the steps to reset your password.

  • e-Subscriptions

    • What is included in a Pinkoi e-newsletter?

      Our marketing team carefully plans and sends emails containing handpicked articles from Pinkoi Zine, relevant festive activities, and other information of interest for our members.

    • How do I unsubscribe from certain emails?

      First, sign in to your account. Then go to the top navigation bar, hover over "My Pinkoi," and select "My Account." From the left navigation menu, find Subscriptions, and deselect any e-newsletters that you want to unsubscribe from.